ModSquad partners with leading global brands, and we’re looking for exceptional customer support professionals.

Do you have experience in customer service?
Do you enjoy working remotely with a flexible schedule?

We’re currently welcoming new Mod Contractors to our network. If you’re interested in working on exciting projects for clients, ModSquad is a great option. Our clients are well-known, modern companies—products and services you may already recognize. Their customers expect the highest-quality support, and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and energy to every project. You’ll help customers by answering questions, resolving issues, and ensuring a smooth, positive experience with the client’s product or service. New opportunities are already available, with more coming soon.

**Project Schedule (Pacific Time):**
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

**Hourly Rate:**
Reviewed during the interview.

**Commitment:**
90 days
20 hours per week

**Language:**
English

**What We’re Looking For:**
• Strong commitment to excellent customer service
• Ability to follow written instructions
• Availability during weekdays and weekends
• Friendly, professional communication skills
• Willingness to accept feedback and collaborate
• Reliability in working scheduled hours

**Workspace Requirements:**
• A personal desk or laptop with Windows 10 or higher
• A good-quality headset
• A quiet workspace with minimal distractions, suitable for calls
• Willingness to install MSQ security software and a 2FA app on your phone

**What You’ll Get:**
• Experience supporting major brands including the NFL, Vimeo, and Topps
• Flexible schedules that you can manage
• Access to exclusive “Hot Gigs” within the Mod Network
• The ability to work remotely
• Competitive hourly pay (reviewed during your initial interview)
• Paid onboarding/orientation

**Important:** Take your time when applying. Thoughtful, clear, detailed, and well-written responses will improve your chances of being invited to an interview.

**Note:** Chromebooks are not supported for ModSquad projects.

**About ModSquad:**
ModSquad delivers managed digital participation services worldwide. With a network of 10,000+ Mods, we provide customer support, content moderation, community management, and social participation for major brands, including the NFL, Zendesk, and Topps. We help clients connect with audiences in over 50 languages across more than 70 countries.

ModSquad is an equal opportunity employer. We consider all qualified candidates without discrimination based on protected characteristics under applicable laws.

Compensation depends on the client and cannot be negotiated. Rates are shared during the interview and are based on factors such as location, role responsibilities, and relevant experience. This position is not available to residents of California, Colorado, New York, or Washington.