Are you interested in joining an innovative logistics technology company?

Loadsmart is a fast-growing technology company valued at over $1 billion—a true Tech Unicorn.

We’re a team of industry experts and user-centered engineers using cutting-edge technology to boldly reshape the future of freight, helping shippers, brokers, warehouses, and carriers move more with less.

Headquartered in Chicago with a globally distributed remote team, Loadsmart continues to attract top talent committed to making meaningful change. We’re looking for people who reflect our core values: curiosity, clarity, results, commitment, and teamwork.

We’re hiring a **Customer Support Analyst** to join our team remotely. We’re seeking a proactive, data-driven person who thrives in a dynamic, fast-paced global environment.

In this role, you’ll handle Level 1 support, assist customers through multiple channels, and help improve processes and escalation workflows. You’ll be highly customer-focused and ensure every customer issue is tracked, followed up on, and resolved efficiently.

**Department:** Account Management
**Location:** Argentina (Remote)

**What you will do:**
– Respond to customer inquiries and issues in a timely and effective manner
– Take ownership of and resolve complex logistics and SaaS customer problems
– Build strong functional and technical knowledge of SaaS products, including setup, configuration, and third-party integrations
– Accurately document and track customer issues in the ticketing system, ensuring proper follow-up and escalation
– Work with internal teams such as Product and Engineering to document and escalate bugs and feature requests
– Contribute to internal knowledge bases and customer help center content
– Identify recurring customer issue patterns and recommend process improvements

**Required qualifications:**
– 2+ years of experience in customer support for SaaS companies
– 2+ years of experience in logistics, TMS, or a related field
– Advanced written and spoken **English** and **Spanish** communication skills
– Experience with ticketing systems (Zendesk preferred)
– Strong analytical, troubleshooting, and problem-solving skills
– Ability to assess and prioritize urgent or potentially urgent issues
– Confidence communicating with customers, even when delivering unfavorable outcomes
– Proven ability to quickly learn and master new products
– Experience creating educational content for customer help centers
– Ability to build and maintain an internal knowledge base to support internal teams
– Customer-focused mindset with a strong commitment to delivering an excellent experience
– Proactive, initiative-driven attitude toward learning and continuous improvement

**Working at Loadsmart:**
– Competitive base salary (we reward top talent)
– Highly competitive equity package—become a shareholder in the company
– Loadie Time Off: unlimited PTO and sick days

Loadsmart believes our greatest asset is our people. We are an equal opportunity employer and welcome individuals from diverse backgrounds and experiences to strengthen our collaborative culture. We treat all candidates and employees with respect and do not discriminate in hiring, recruitment, or promotion based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, disability, or any other legally protected status.

Employment offers are conditional upon successful completion of electronic background checks. These checks are job-related, consistent with business necessity, and conducted by our vendor in accordance with applicable laws, rules, policies, and procedures for the candidate’s local area.