We work fully remote worldwide and offer flexible working hours. Since many team members are based in Europe, you generally need at least three hours of overlap with CET or GMT.

Interviews take about four hours over several weeks and include a few paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the United Kingdom, and €20 per hour for candidates in Europe, based on a standard 10-hour workweek.

If you have questions, contact careers@whereby.com.

About Whereby: Based on Scandinavian simplicity, Whereby is a video conferencing company focused on remote work—with the goal of creating a sustainable work environment wherever you are. We value individual career paths and believe our differences make us stronger. For us, every part of your identity matters.

Who we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This fully remote role is about 10 hours per week, with flexible hours and a consultative, advice-oriented approach. It’s especially well suited if you want extra income and enjoy a fully remote, collaborative environment.

About the role: Use this description as a general overview rather than a strict checklist. We don’t expect perfection—if you’re close, we’d love to hear from you.

Skills that will help you succeed:
– You value quality over speed.
– You bring empathy and genuine interest to every customer interaction.
– You feel comfortable supporting customers from very diverse cultures.
– You write clearly and communicate warmly and humanly.
– You have experience working remotely and understand how distributed teams function.
– You’re naturally curious and can solve problems independently.
– You spot opportunities to improve the customer experience.

What you’ll do:
– Provide Level-1 and Level-2 support for Free, Pro, and Business users.
– Receive training and guidance to handle Level-2 requests.
– Improve processes, templates, and workflows.
– Share customer insights, feedback, and ideas for product features.
– Participate in Whereby’s social and cultural activities.

Your day-to-day tasks may include:
– Answering about 20 customer requests per day, depending on your schedule, including troubleshooting, account-related issues, and product guidance.
– Attending support team meetings to discuss trends and solutions.
– Improving support tools and systems, for example through tags, templates, and other enhancements.
– Sharing important customer feedback with the broader team.

How we’ll measure your success:
– The quality of your responses.
– How many tickets you resolve.
– How much back-and-forth is needed to reach a solution.
– Customer satisfaction outcomes.

If you’ve read this far, you can apply now!

For more details, check our recruiting FAQ in Notion or email careers@whereby.com. You can also review our open handbook to learn more.

Background checks: Some roles require background checks. Information is included in your assessment report. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted via Zinc.

Verification: If this role isn’t listed in our official channels, it’s likely closed. Some websites may repost our job ads without permission, leading to outdated information. If you’re unsure, email careers@whereby.com.