We work fully remotely worldwide with flexible working hours. Because many team members are in Europe, you’ll typically need at least three hours of overlap with CET or GMT.

Interviews last about four hours total, spread across several weeks, and include a few paid practical exercises.

Compensation is a fixed global rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for those in Europe, based on a standard 10-hour work week.

If you have questions, contact us at careers@whereby.com.

About Whereby: Inspired by Scandinavian simplicity, Whereby is a fully distributed video conferencing company dedicated to making “anywhere” a sustainable place to work. We value diverse backgrounds and believe our differences make us stronger. Every aspect of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role is about 10 hours per week, with flexible scheduling and a consulting-style working setup. It’s a great fit if you want additional income and enjoy collaborating in a fully remote environment.

About the role: Use this description as a guide rather than a strict checklist. We don’t expect a perfect match—if you’re close, we’d still love to hear from you.

What helps you succeed:
• You prioritize quality over speed.
• You bring empathy and genuine care to every customer interaction.
• You feel comfortable supporting customers from many cultures.
• You type quickly and communicate warmly and naturally.
• You have experience working remotely and understand distributed teams.
• You’re curious and proactive about solving problems.
• You look for ways to improve the customer experience.

Your responsibilities:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Complete training and receive guidance to handle Level 2 requests.
• Help improve processes, templates, and workflows.
• Share customer feedback, insights, and suggestions.
• Participate in Whereby’s social and cultural activities.

Typical tasks may include:
• Handling roughly 20 customer inquiries per day, depending on your schedule, including troubleshooting, account support, and product questions.
• Attending support team meetings to review trends and potential solutions.
• Improving support systems using tags, templates, and other enhancements.
• Sharing important customer feedback with the wider team.

How we evaluate success:
• The quality of your responses.
• The number of tickets you resolve.
• How many interactions it takes to reach a solution.
• Customer satisfaction ratings.

If you’ve read this far, you might as well apply.

For more details, review our Recruiting FAQ on Notion or email careers@whereby.com. You can also read our public handbook to learn more about us.

Background checks: Some roles require a background check. More information is available in our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are completed through Zinc.

Verification: If this role isn’t listed on our official channels, it’s likely closed. Some websites republish our postings without permission, which can make the information outdated. When in doubt, email careers@whereby.com.