ABOUT US
At Vida, we help people improve their health — and we’re working to make the healthcare system better as well.

Vida is a virtual health clinic offering expert, personalized, on-demand coaching and programs from a network of experienced providers, including Prescribers, Registered Dietitians, Therapists, and Health Coaches, all through an easy-to-use app. We specialize in supporting people with chronic cardiometabolic conditions such as diabetes, obesity, and hypertension, as well as helping them reach lifestyle goals like healthier eating, increased physical activity, weight loss, and stress reduction.

By combining advanced technology with high-quality healthcare providers, Vida removes the barriers that have traditionally made it difficult for people to access top-level care. We are trusted by Fortune 1000 companies, major national payers, and large providers to help their employees live healthier lives.

Vida is authorized to operate in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter for more information about where Vida is registered.

As a Customer Support Agent at Vida, you will help shape the support experience for our customers. You will assist users with technical issues or questions related to our app and services. If you thrive in a fast-moving startup environment, enjoy collaborating with partners and customers, and want to be part of the future of healthcare, this role could be a great fit.

Responsibilities:
• Respond to customer support inquiries (via phone or email) with care, empathy, and thoughtfulness.
• Resolve support tickets promptly and in line with established service level agreements.
• Diagnose and troubleshoot technical issues, providing solutions or escalating when needed.
• Become an expert on Vida’s programs, client-specific offerings, and features to help customers understand the benefits relevant to their health needs.
• Track and communicate bugs or recurring issues to management.
• Share customer feedback regularly to support improvements to products and processes.
• Assist Tier 2 Support and management with special projects when necessary.

Requirements:
• 1–2 years of customer support experience in a fast-paced technology environment.
• Availability to work weekends and some holidays.
• Comfortable managing both technical and non-technical cases.
• A positive, optimistic attitude and a can-do approach.
• Strong listening and problem-solving skills and a passion for helping others.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users.
• Strong time management, task organization, and prioritization skills.
• Empathy and a willingness to learn and grow.

Compensation: $40,000 per year

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is central to Vida’s mission. All qualified applicants will be considered for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status. We also consider qualified applicants with criminal histories, in accordance with applicable laws.

We are committed to recruiting, developing, and retaining top talent from a diverse pool of candidates. We don’t just accept differences — we celebrate, support, and rely on them for the benefit of our employees, our platform, and those we serve. Vida is dedicated to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process.

We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed search agreement for the specific role will be considered the property of Vida. No fees will be paid if a candidate is hired as a result of an unsolicited referral.