We work fully remotely worldwide with flexible working hours. Since many team members are based in Europe, you will typically need at least three hours of overlapping availability with CET or GMT.

Interviews last about four hours across a few weeks and include some paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for candidates in Europe, based on a standard 10-hour work week.

For any questions, contact careers@whereby.com.

About Whereby: Built with Scandinavian simplicity at its core, Whereby is a remote-first video conferencing company focused on creating a sustainable work environment wherever you are. We value individual career paths and believe our differences make us stronger. Every aspect of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role is about 10 hours per week, with flexible hours and a consulting-like working style. It’s ideal if you’re looking for supplemental income and enjoy a fully remote, collaborative environment.

About the role: Please treat this description as a guide rather than a strict list of requirements. We’re not looking for perfection—if you’re close, we’d love to hear from you.

Qualities that help you succeed:
• You prioritize quality over speed.
• You bring empathy and care to every customer interaction.
• You’re comfortable working with customers from many cultures.
• You type well and communicate with warmth and humanity.
• You have experience with remote work and understand the dynamics of distributed teams.
• You’re naturally curious and good at solving problems independently.
• You spot opportunities to improve the customer experience.

What you’ll do:
• Handle Level 1 and Level 2 support for Free, Pro, and Business users.
• Receive training and guidance to handle Level 2 requests.
• Contribute to improving processes, templates, and workflows.
• Share insights, feedback, and product feature ideas from customers.
• Participate in Whereby’s social and cultural activities.

Your day-to-day tasks may include:
• Responding to about 20 customer requests per day, depending on your working hours, including troubleshooting, account issues, and product guidance.
• Joining support team meetings to discuss trends and solutions.
• Improving support systems through tags, templates, and other optimizations.
• Escalating important customer feedback to the rest of the team.

How we’ll measure your success:
• The quality of your responses.
• The number of tickets resolved.
• The number of back-and-forth messages needed to reach a resolution.
• Customer satisfaction results.

If you’ve read this far, you might as well apply!

For more information, check our recruiting FAQ on Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are included in our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role isn’t listed on our official channels, it’s likely closed. Some websites repost our listings without authorization, which can lead to outdated information. If you’re unsure, email careers@whereby.com.