We work fully remotely worldwide and offer flexible working hours. Since many team members are based in Europe, you should generally expect at least three hours of overlap with Central European Time (CET) or Greenwich Mean Time (GMT).

The interview process takes about four hours in total, spread across a few weeks, and includes paid practical tasks.

Compensation is based on a standardized global hourly rate: $23 USD per hour, £17 GBP per hour for candidates in the UK, and €20 EUR per hour for candidates in Europe, calculated using a ten-hour workweek.

If you have any questions, contact us at careers@whereby.com.

About Whereby: Built with Scandinavian simplicity, Whereby is a video meeting company focused on remote work, dedicated to making “anywhere” a sustainable place to work. We value diverse perspectives and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This is a remote role requiring around ten hours per week, offering flexible scheduling, and operating similarly to a consulting contract. It’s a great opportunity if you want extra income and enjoy collaborating in a fully remote environment.

About the role: This job description is a guide, not a strict checklist. We don’t expect you to match everything perfectly—if you’re close, we’d still like to hear from you.

What will help you succeed:
• You care about getting things right, not just fast.
• You communicate with empathy and respect.
• You feel comfortable interacting with people from many cultures.
• You type confidently and write with a human, welcoming tone.
• You have experience working remotely and understand distributed teams.
• You’re curious and can solve problems on your own.
• You actively look for ways to improve the customer experience.

What you’ll be doing:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Help coach others handling Level 2 requests.
• Improve processes, templates, and workflows.
• Share customer feedback, insights, and ideas for features.
• Participate in Whereby social and cultural activities.

Day-to-day responsibilities may include:
• Replying to about 20 customer messages per day (depending on your schedule), including troubleshooting, account questions, and product support.
• Attending support team meetings to discuss trends and solutions.
• Improving support tools and systems using tags, templates, and other enhancements.
• Sharing key customer insights with the rest of the team.

How we measure success:
• The quality of your responses.
• The number of tickets resolved.
• How many messages it takes to reach a solution.
• Customer satisfaction.

If you’ve made it this far, you should apply!

For more details, check our recruiting FAQ on Notion or email careers@whereby.com. You can also review our open handbook to learn more about us.

Background checks: Some roles require background checks. Details are provided in our background check overview. If you have questions, email careers@whereby.com or contact your Talent Partner. Checks are done through Zinc.

Verification: If this position isn’t listed on our official channels, it’s likely no longer available. Some job sites may republish our postings without permission, which can lead to outdated information. If you’re unsure, email careers@whereby.com.