ModSquad partners with leading global brands and is looking for exceptional customer support professionals.

Have you handled customer inquiries via tickets or email?
Do you like the idea of flexible work from home?
If so, ModSquad invites new independent Mods to join our community.

If you want to contribute to dynamic client projects, ModSquad is a great fit. Our clients are innovative, well‑known companies whose users expect top‑tier support — and that’s what we provide.

Our Mods bring strong skills, a positive mindset, and steady motivation. They help customers by offering solutions, troubleshooting issues, and ensuring they get the most out of our clients’ products and services. New projects are open now, with more on the way.

Hourly rate:
Shared during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service abilities
• Interest in TV and film
• Technical support experience
• Knowledge of Zendesk
• Ability to work independently and ask questions when necessary
• Strong problem‑solving skills across different apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

Work requirements:
• Laptop or desktop with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll get:
• Opportunities to work with major global clients like the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay shared during the initial interview
• Paid onboarding

Tip: Complete your application carefully. Clear, thorough responses improve your chances of getting an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of over 10,000 Mods supports customer service, content moderation, community management, and social media for top brands such as the NFL, Zendesk, and Topps. We help companies strengthen customer relationships. With Mods in over 70 countries and more than 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and evaluates all applicants without regard to legally protected characteristics.

Compensation varies by client and is non‑negotiable. Rates are given during the interview and depend on factors like location, task complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.