We operate fully remotely across the globe with flexible working hours. Since many team members are based in Europe, you’ll generally need at least three hours of overlap with CET or GMT.

Interviews take about four hours in total, spread over several weeks, and include a few paid practical exercises.

Compensation is a fixed global rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for those in Europe, based on a standard 10‑hour work week.

If you have any questions, contact us at careers@whereby.com.

About Whereby: Inspired by Scandinavian simplicity, Whereby is a fully distributed video conferencing company committed to making “anywhere” a sustainable place to work. We value diverse backgrounds and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a customer support agent for the Whereby Meetings product. This remote role is about 10 hours per week, with flexible scheduling and a consulting‑style setup. It’s ideal for someone seeking additional income who enjoys collaborating in a fully remote environment.

About the role: Treat this description as a guide rather than a strict checklist. We’re not looking for a perfect match—if you’re close, we’d love to hear from you.

Qualities that lead to success:
• You prioritize quality over speed.
• You bring empathy and care to every customer interaction.
• You feel comfortable with customers from many cultures.
• You type quickly and communicate warmly and naturally.
• You have experience working remotely and understand distributed teams.
• You’re curious and proactive in solving problems.
• You spot opportunities to improve the customer experience.

Your responsibilities:
• Provide level 1 and 2 support for Free, Pro, and Business users.
• Complete training and receive guidance to handle level 2 requests.
• Help improve processes, templates, and workflows.
• Share customer feedback, insights, and suggestions.
• Take part in Whereby’s social and cultural activities.

Typical tasks may include:
• Handling around 20 customer inquiries per day, depending on your schedule, including troubleshooting, account assistance, and product questions.
• Joining support team meetings to review trends and potential solutions.
• Improving support systems through tags, templates, and other refinements.
• Passing along important customer feedback to the wider team.

How we measure success:
• The quality of your responses.
• The number of tickets you resolve.
• The number of interactions needed to reach a solution.
• Customer satisfaction ratings.

If you’ve made it this far, you might as well apply!

For more details, check our Recruiting FAQ on Notion or email careers@whereby.com. You can also read our public handbook to learn more about us.

Background checks: Some roles require a background check. You can find more information in our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are conducted through Zinc.

Verification: If this role doesn’t appear on our official channels, it’s likely closed. Some sites repost our listings without permission, which can make their information outdated. When in doubt, email careers@whereby.com.