KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.

The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.

Skills & Experience

• Passionate about technology and customer support
• Excellent communication skills
• Familiar with how a content delivery network works
• Analytical skills to troubleshoot and fix things quickly
• Ability to learn quickly in a fast changing environment
• Work both independently and collaboratively within a global team (we love Slack!)
• Incident management and escalations
• Help to improving the overall user experience
• Educating on best practices

Extra tags: support