Loopio is a workplace that unlocks learning and growth opportunities for our Loopers. We offer autonomous, challenging work that helps each employee master their craft. We’re drawn to and retain people who are naturally curious, have grit, and are eager to grow and build their careers. At Loopio, we truly support one another, because real success comes from working as #oneteam.

Loopio is seeking a relationship-focused, data-driven individual to join our Customer Success team. In this role, you will manage your own accounts and collaborate with the broader Customer Success team on initiatives that move our CS team forward. You’ll also be joining a fast-growing company with many opportunities to accelerate your career. Are you ready for your next adventure?

This contract position includes the benefits, time-off program, and competitive compensation available to full-time employees. The contract ends in May 2025 (approximately 13 months).

What You’ll Be Doing
– Build strong relationships with Loopio’s commercial customers through engaging emails, phone calls, and in-person meetings
– Partner with the Customer Enablement Manager to ensure a smooth transition from onboarding to the nurture phase
– Work with customers to create plans aligned with their long-term goals and our Customer Journeys
– Develop creative strategies to increase customer adoption and turn customers into Loopio advocates
– Collaborate with the Account Management team to drive growth and reduce churn
– Track key metrics that support team goals related to adoption, retention, growth, and advocacy
– Use adoption data to take action through our Customer Health Score framework
– Partner with Product teams to champion customer insights and stories
– Share Customer Success stories through case studies, blog posts, and internal communications
– Coordinate with the Support and Services teams to ensure alignment and a seamless Loopio experience

What You’ll Bring to the Team
– Excellent written and verbal communication skills—you’ll be speaking with customers
– Proven ability to build strong, meaningful relationships with teams and clients
– Highly analytical mindset; you use data in all decision-making
– Strong organizational skills—your reminders help keep everything on track
– Results-oriented approach; you always know the next goal and how to reach it
– At least 1–2 years of Account Management, Customer Success, or related experience
– Experience in a SaaS company is a plus
– Experience writing sales proposals or responding to RFPs is a major plus

Where You’ll Work
– Loopio is remote-first, offering flexible work. Employees live and work within 300 km of Toronto (Ontario) or Vancouver (British Columbia), and work standard business hours in their time zone
– Loopio’s headquarters are in Toronto’s Kensington Market. All Loopers can work from home. Ontario employees may work from the Toronto HQ, and BC employees may work from our co-working office in Gastown, Vancouver—whatever works best for you
– You’ll collaborate virtually with your teams (just a Zoom call away), with set core sync hours and focused work time during the day so we can work smarter together

Why You’ll Love Working at Loopio
– Your manager supports your development with ongoing feedback and regular 1-on-1s
– You’ll have autonomy and responsibility—an opportunity to try new things and push creative boundaries
– You’ll learn more than you thought possible; our team is committed to personal and professional growth (each Looper receives a professional mastery allowance every year)
– You’ll be equipped to work remotely with a MacBook, a monthly phone and internet allowance, and a work-from-home budget to set up your home office
– Participate in regular company socials, AMAs, and quarterly kick-offs to celebrate major wins and milestones as #oneteam
– Join a culture that has intentionally created connection opportunities in a remote-first environment
– Enjoy Employee Resource Groups, virtual yoga, cooking classes, and more chances to have fun and learn together
– Work with an award-winning team and one of Canada’s fastest-growing companies, with ample opportunity to make a meaningful impact

We know that too many potential candidates don’t apply for a role simply because they don’t match every single requirement—especially people from underrepresented groups.

Even if you don’t meet every item in the job description, we still encourage you to apply so our team can review your application. We also understand that a resume can’t show everything during the application stage, so we included prompts to help you share more about yourself. If you’ve made a career transition, are self-taught in a new role, or have skills/experience you’d like to highlight, we want to hear what you could bring.

Loopio is an equal opportunity employer committed to building equitable, diverse, and inclusive workplaces. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. If you need accommodations at any point during our virtual interview process, please contact the Talent Experience team at work@loopio.com.

$52,500 — $120,000 per year