What You’ll Do:

Confirm orientation logistics with the facility

Responsible for 5 or more facility touches, weekly

Weekly touchpoints with regional Credentialing Specialists

Weekly touchpoints with Enterprise Account Manager/Director of Strategic Accounts

Manage 1-2 Systems or at least 5 Facilities (depending on complexity/size of account of facility Director of AM to decide complexity/size)

Troubleshoot in-app issues pertinent to daily facility operations/training

Respond to general client questions around professionals and coordinating response with Onboarding team

Responsible for day-to-day facility operations post-Implementation

Grow and maintain relationships with Facility Operators (end-users utilizing the CareRev app non-C Suite)

Meet with regional team and provide updates to GM and DSAs on health of the facility & present needs/escalations/forecasting strategically

Identify friction points to discuss with the GMs and DSAs- start slab and fill out weekly (wins, concerns, opportunities, orientation seats, funnel metrics, cancellation metrics)

Identify and escalate changes related to regional waitlisting/onboarding settings

Work cross-functionally with other internal teams and submit tickets for new features/updates to the CareRev backend tool

Act as subject matter expert, ready to speak to client risks and mitigation plans in client-facing meetings

Attend client facing meetings as needed

Facilitate weekly regional scrum/ team meetings

What We’re Looking For:

A minimum of 1-2 years experience in a client or customer-facing role.

Data-driven and comfortable with holding the team accountable to monthly KPIs.

Strong written and verbal communication skills including the ability to lead internal and external client-facing meetings.

Comfort around using various tools such as G-Suite, Microsoft Office, Salesforce, Zoom, Slack, Salesforce, and proficient with presentation software.

An enjoyment in identifying process improvements and working collaboratively across teams.

Flexibility, a creative mind-set when solving problems, and the ability to thrive in a fast-paced, start-up environment.

Bonus: you have previous experience at a health-tech startup

$60,000 — $110,000/year