We’re expanding our team and are looking for a remote Customer Success manager to take charge of customer support, onboarding processes, and documentation.

Service Provider Pro is an e-commerce platform helping digital marketing agencies sell millions of dollars in services every month. We’re a small and highly effective remote team – you’ll be working closely with the founder to define a role where you can do the best work of your career.

Benefits of this role

Here’s why this is a great job.

• You’ll play a huge role in this company. This isn’t a support role where you’re mindlessly closing tickets all day. You’ll have the opportunity to have a big impact on product, marketing, and most importantly – our customer’s businesses.
• You’ll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to hit the gym after lunch, or go to a movie while everyone else is at work, it’s up to you.
• You’ll work a 40-hour week. You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.
• You’ll get the tools you need. We’ll buy the tools and software for your job.
• You get 4 weeks of paid vacation.
• You get a learning and fitness allowance. We’ll pay for books, courses and programs to help you get better at what you do.

The ideal candidate

We’re open to hiring candidates with different backgrounds, experiences, and skills. If you’re talented, self-sufficient, and ambitious you might be a great fit regardless of experience.

There are some attributes that are guaranteed to make you awesome at this:

• You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.
• You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.
• You’re tech savvy. You’re able to quickly learn new software and figure out problems as they arise.
• You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.
• Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.