🚀 Want to join a team of top performers in a fast-growing, entrepreneurial environment?
We’re a small team tackling big challenges in the property management industry. Bootstrapped since 2013, we’re committed to helping small businesses grow more easily and run more smoothly—by delivering the leading CRM in our space.
The long version of our story: Back in the early days of web 2.0 (yes, “get off my lawn!”), LeadSimple’s founders started a lead generation business that connected landlords with property management companies. Seeing how difficult it was for lead buyers to close deals naturally led them to build an industry-specific CRM—one that quickly became the standard. Fast forward to 2020, when we launched a process and workflow suite to help our customers move from sales activities to the core of everyday operations. The market has responded strongly, and we’re now doubling down—no holds barred.
Customer Success Associate (CSA): The CSA is LeadSimple’s champion for customers. They understand the product inside and out and communicate exceptionally well. They turn challenges into opportunities, ensuring customers feel confident they received the best possible outcome in every situation.
What we expect from you in your first 90 days:
- Track and highlight common customer requests and feedback
- Communicate clearly and effectively
- Maintain a high level of customer satisfaction
- Show you can quickly adapt to new technology
- Learn fast
- Be proactive
A day in the life of…
- Monitor customer requests and communicate key details to internal teams
- Track and manage performance metrics for response times
- Resolve customer issues efficiently, with clear and concise communication
- Demonstrate strong product knowledge to customers
- Keep educational resources documentation up to date
- Suggest service and product improvements with actionable insights
- Collaborate and add value in team meetings
- Build the skills needed to handle a high volume of client onboarding projects
- Advise on and develop tailored software solutions for customers
Team perks:
- Monthly Friday Free Day
- Company holidays
- Paid Time Off (in addition to the above)
- Monthly healthcare allowance
- Yearly vacation allowance
- A fun, relaxed workplace with smart, caring people
- Location independence
- Mission-driven company with a values-based culture
Please apply only if you:
- Embrace new technology
- Learn quickly and actively seek out new knowledge
- Truly care about customer satisfaction
- Communicate clearly in English
- Take initiative to find solutions
- Take ownership of outcomes
- Bring an optimistic, “can do” attitude
- Actively seek feedback to improve yourself
- Have your own internet connection and smartphone
- Have B2B SaaS experience (preferred)
Apply info ->
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