🚀 Want to join a team of A-players in a fast-paced, high-growth, entrepreneurial environment?

We’re a small team tackling big challenges in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses grow more easily and operate more efficiently—by delivering the leading CRM in our space.

**The long version of our story:** Back in the days when Web 2.0 was a thing (“get off my lawn!”), LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Seeing the difficulties lead buyers faced in closing deals naturally led to building an industry-specific CRM—one that soon became the de facto standard. Fast forward to 2020, when we launched a process and workflow suite to help our clients move from sales into the core of day-to-day operations. The market is hungry and has responded strongly, so we’re doubling down and taking things to the next level.

**Customer Success Associate (CSA):**
The CSA is the person responsible for our customers at LeadSimple. They know the product inside and out and communicate exceptionally well. They turn problems into opportunities and ensure customers feel confident they received the best possible outcome in any situation.

**Expectations for your first 90 days:**
– Track and surface common customer requests and feedback
– Communicate clearly and effectively
– Maintain a high level of customer satisfaction
– Show you can embrace new technology
– Learn quickly
– Be proactive

**A day in the life of…**
– Track customer requests and clearly communicate details to internal teams
– Monitor response-time performance metrics and keep them within standards
– Resolve customer issues efficiently and communicate in a clear, concise way
– Demonstrate strong product knowledge with customers
– Continuously update educational resources documentation
– Recommend improvements to services and products with actionable insights
– Collaborate and add value in team meetings
– Build the skills needed to manage a high volume of client implementation projects
– Consult with clients and build custom software solutions

**Benefits:**
– Monthly Friday Free Day
– Company holidays
– Additional paid time off
– Monthly healthcare allowance
– Yearly vacation allowance
– A fun, relaxed work environment with smart, caring people
– Location flexibility (within a few hours of Pacific Standard Time)
– Mission-driven company with a values-based culture

**Please apply only if you:**
– Embrace new technology
– Learn fast and actively seek out new knowledge
– Have a strong commitment to customer satisfaction
– **Communicate crisply in English (verbal and written)**
– Proactively find solutions
– Take ownership of outcomes
– Bring an optimistic “can do” attitude
– Seek feedback to improve yourself
– Provide your own internet and smartphone
– Have B2B SaaS experience (preferred)