Role
As a Customer Success Specialist, you will be a key member of our Customer Success team. You will oversee the full customer lifecycle, ensuring smooth transitions from sales to onboarding and delivering continuous support. Your contributions will help strengthen customer loyalty and maintain high satisfaction.

Responsibilities
• Sales Support: Support the sales team during the final stages of deal closure by addressing contracting-related inquiries.
• Customer Onboarding: Oversee the transition from sales to onboarding. Work closely with sales, customers, and engineering to ensure a smooth and positive onboarding experience.
• Data Management: Keep all customer information accurate and up to date in our CRM systems, ensuring timely communication for all stakeholders.
• Training and Guidance: Guide new customers through onboarding and help them understand how to use our products and services effectively.
• Ticket and Help Center Management: Manage support tickets efficiently, escalate when required, provide timely solutions, and create new Help Articles based on customer needs.
• Issue Resolution: Collaborate with internal teams to quickly address and resolve customer issues.
• Account Monitoring: Regularly review customer accounts to identify opportunities for service improvements and proactively resolve potential issues.
• Customer Retention: Work to retain and expand customer accounts by focusing on satisfaction, engagement, and loyalty.

Job Requirements
• 2–3 years of experience in customer success, account management, or a similar client-facing role within the technology or blockchain sector.
• Demonstrated success in managing customer relationships and delivering customer projects.
• Experience with CRM and customer service tools (such as Salesforce or Zendesk).
• Solid understanding of blockchain technology and staking services.
• Excellent English communication skills, both written and verbal.
• Empathy and a strong customer-first mindset.
• Strong analytical and problem-solving abilities, with strategic thinking around customer needs and business challenges.
• Adaptability to new tools and technologies.
• Strong organizational and project management skills, able to manage multiple accounts and priorities.
• Location: Fully remote, ideally based on the US East Coast.

Our Offer
• Autonomy and ownership within a supportive work culture, plus opportunities for fast professional growth.
• Competitive salary (80–110k USD) with equity options.
• All-expenses-paid quarterly team retreats around the world. Previous destinations include Egypt, Serbia, Kenya, the USA, South Korea, and Dubai.
• A remote-friendly environment with strong global collaboration.
• Remote work budget (laptop, co-working space, etc.).
• Budget for personal development and training.
• Opportunities to gain experience and build your network in the dynamic crypto space, working with top exchanges, custodians, VCs, and asset managers.
• Exposure to cutting-edge protocols shaping the future of open, transparent, and programmable finance.