Bixal is a mission-driven, woman-owned small business determined to improve people’s lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.

We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.

Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish.

Location:

This role can be based remotely within the United States.

What will you do?

Bixal is a mission-driven, woman-owned small business determined to improve people’s lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.

We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives—bringing a high standard and unique creative energy to our clients—and our wonderfully diverse culture is what makes it all possible.

Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish.

Strategy:

Serve as a strategic leader to help federal clients improve their customer experience in line with the 21st Century IDEA, Would we want to be specific about the “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” EO and OMB Circular A-11 Section 280
Define ways and methods in which human-centered design, service design, agile development, product development, data analytics, digital communications and technology can enable digital transformation to improve the customer experience.
Help develop a customer-centric culture focused on excellence and continuous learning and improvement.
Provide strategic leadership and creative thinking tied to the identification of new opportunities to help drive brand growth.
Serve as spokesperson and influencer for Bixal in the federal community.

Analytics:

Establish analytics and performance tracking strategies.
Use data and information to drive necessary changes and optimize efforts.
Manage, integrate, and align information from multiple sources into actionable insights.

Delivery:

Work with our federal client to help CX teams across federal agencies develop comprehensive service blueprints, identify gaps in customer journey information, and build out processes that support and improve the customer experience.
Work with client technologists and SMEs to identify and document the customer journey’s connection to systems, databases, and infrastructure of underlying processes and experiences.
Collaborate with delivery leads to identify ways to build out deeper CX capabilities over time.

Qualifications:

Bachelor’s degree in marketing, communications, social science or a related discipline or other combination of education, training and certifications.
10+ years of professional experience.
Strong understanding of human-centered design strategies methods and approaches, and how to apply them to advance digital transformation.
Experience as a strategic lead on business transformation initiatives aimed at improving CX design and service design to improve organizational effectiveness.
Ability to communicate functional capabilities of systems and applications through a CX lens, using plain language.
Ability to understand technical challenges and make educated trade-offs with the team and stakeholders.
Excellent communication skills with the ability to articulate best practices, strategy, and story choices.
Proven ability to persuasively present to all levels within an organization, both verbally and in writing.
Track record of creating digital strategy for various consumer audiences and product categories, managing multiple deliverables, and meeting deadlines.
Experience creating content strategy for government or consumer digital properties.
Passion for storytelling and creating compelling content.
Strong experience and comfortability with Microsoft Office suite, Keynote, virtual collaboration tools such as Miro, and Adobe Acrobat Pro.
Ability to obtain a Public Trust security clearance.

Nice to Haves:

Master’s degree
Consulting/agency experience
Previous work with federal government agencies or initiatives
Perks & Benefits:
Competitive base salary
Flex hours
Work from home flexibility
401K with matching incentive
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability
Company provided life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Parental Leave
Professional development opportunities
New business referral bonus

No recruiters or agencies please. Bixal is an equal opportunity employer and is committed to building a safe, inclusive environment for people of all backgrounds.