Time zones: Eastern (UTC‑5), Central (UTC‑6), Mountain (UTC‑7), Pacific (UTC‑8), Alaska (UTC‑9), Hawaii (UTC‑10)
Deliver outstanding customer service by handling a high volume of inbound provider calls for the Claims Inquiry and Claims Research team.
Offer customers additional relevant information to address potential unasked questions, such as extra plan details, benefit information, and available member self‑service tools.
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