Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

A Customer Service Representative (CSR) serves as the initial point of contact for customers who have questions or concerns about a company’s products or services. Their duties include handling incoming calls, responding to inquiries about offerings, and managing transactions such as payments or returns.