What You’ll Do

– Answer every inbound call, voicemail, and text quickly, warmly, and professionally
– Respond to customer emails and web inquiries
– Book estimates and follow up with leads until they convert or close
– Handle complaints, reschedules, and questions with patience and judgment
– Make outbound calls for follow-ups, reminders, reviews, and reactivations

Scheduling & Dispatch Support
– Build and adjust the daily job schedule alongside ownership
– Confirm appointments with customers the day before
– Communicate route changes, ETAs, and access notes to crews via Slack and phone
– Reschedule weather-impacted jobs and notify affected customers

Crew Communication & Truck Monitoring
– Be the central point of contact between office and field crews during the workday
– Track truck locations and job status throughout the day
– Flag delays, no-shows, or issues to ownership in real time
– Help crews troubleshoot small problems (directions, gate codes, customer questions)

Systems & Process Building
– Document SOPs for repeatable tasks (call scripts, scheduling rules, follow-up sequences)
– Suggest process improvements as we want someone who sees broken things and fixes them
Software you’ll use: Jobber, ResponsiBid, GoHighLevel, Slack, Google Workspace.
Who You Are
– 3+ years of customer service experience, ideally for a US-based company
– Excellent spoken and written English — clear, professional, neutral accent
– Strong with technology — learns new software quickly
– Reliable high-speed internet, quiet home office, quality headset, backup power/internet preferred
– Calm under pressure — does not get rattled when customers are upset or three things break at once
– Highly organized — nothing falls through the cracks
– Self-starter — can run a workday without supervision
Bonus

– Experience in home services, contracting, cleaning, landscaping, or trades
– Bilingual English / Spanish
– Dispatch or scheduling experience
– Experience with Jobber, GoHighLevel, or ResponsiBid
– Background in SOP writing or operations
What Success Looks Like (first 30 days)
– Handling 100% of inbound calls live or returned within 15 minutes
– Building and confirming the daily schedule independently
– Communicating fluidly with crews throughout the workday
– At least 3 written SOPs for tasks you’ve taken over
– Fully ramped — running the admin seat without daily supervision

Why Work With Us

– Real family business, not a corporate call center
– Your work directly impacts the company — good ideas get implemented the same week
– Long-term growth path — this role grows into an Administrative Manager seat overseeing multiple admins as we scale
– Paid biweekly, on time, in USD
– We invest in our team and the tools to do the job right

Application Note

If you’d like to stand out, include a link to a short Loom or YouTube video (2–3 minutes, in English) in your cover letter introducing yourself and walking through your customer-service background.