We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.

Key Responsibilities

• Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation

• Provide timely updates on shipment status and resolve delivery issues or delays

• Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment

• Handle customer complaints professionally and escalate complex issues when necessary

• Maintain accurate records of customer interactions and shipping transactions

• Assist with processing shipping documents, invoices, and service requests

• Ensure compliance with company policies and shipping regulations

• Deliver exceptional customer service to maintain high satisfaction levels