Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), and HST (UTC -10).

We’re looking to hire highly motivated professionals with customer service experience. Insurance experience is preferred, but not required as long as you’re willing to learn our industry. This is a great opportunity to work with a leading brand company and build valuable knowledge and experience.

Responsibilities:

• Provide prompt, accurate, and friendly customer service
• Answer phone calls and direct them appropriately
• Collect information needed to generate quotes
• Manage customer billing, payment reminders, and payment processing
• Handle requests and documentation related to proof of insurance
• Report and follow up on claims
• Provide administrative support, including running daily reports and submitting underwriting requests
• Review policies to identify cross-selling opportunities

Required Skills:

• Ability to learn and apply product, industry, and market knowledge to make professional recommendations to prospects and policyholders
• Ability to build professional business relationships with prospects and policyholders
• Strong listening skills plus effective verbal and written communication
• Ability to take initiative and respond effectively in a variety of situations without guidance
• Self-confidence, perseverance, and a strong work ethic—stay positive and keep progressing toward goals despite obstacles
• Goal-oriented mindset: highly motivated and resourceful in achieving results
• Demonstrated track record of trustworthiness, dependability, and ethical behavior
• Proven problem-solving ability: break down complex issues, evaluate possible actions and outcomes, and choose the best option