Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Omni partners with a wide range of clients. Qualified independent contractors provide customer support for Fortune 500 companies by handling inbound calls, responding to chat messages, and replying to emails.

You will mainly support customers through incoming phone calls and, in some cases, through chat or email to address a variety of their needs.

Work schedule:
• Flexible scheduling options available
• Most work takes place on weekdays during daytime hours
• You can build a schedule that fits your lifestyle

Pay and earnings:
• Compensation varies by client and generally ranges from $14 to $20 per hour
• Pay is based on your active talk time while providing customer support
• Additional incentives may be offered depending on the client and your performance

Required skills for successful contractors:
• Excellent written and verbal communication skills
• Proven customer service experience with a focus on high‑quality support
• Strong attention to detail and solid problem‑solving abilities
• Friendly, empathetic, and professional communication style
• Self‑motivated, proactive, and solution‑oriented
• Confident using technology, software, and computer applications

Important information

Technology and equipment requirements:
• A quiet, secure workspace during working hours
• A personal computer with at least 8 GB of RAM (tablets and Chromebooks are not allowed)
• A wired USB headset with a microphone for clear audio
• High‑speed wired internet with at least 10 Mbps download
• Windows 10 or Windows 11 operating system (some clients allow AppleOS)
• Up‑to‑date and valid antivirus software
• A smartphone or Android/iOS tablet for program tasks and authentication
• Windows 10 or 11 must be used unless a specific client permits AppleOS

Work environment requirements:
• A quiet, distraction‑free workspace
• A clean, organized desk area

We are currently unable to contract with individuals residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington D.C. A background check is required.

We can contract with individuals living in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming, and Puerto Rico.

Contract relationship: Your relationship with Omni Interactions is that of an independent contractor. You will remain a contractor throughout your work. Omni Interactions will not withhold taxes from your earnings. When you receive your contract, you must agree not to claim benefits such as paid vacation, sick leave, retirement benefits, Social Security, workers’ compensation, health or disability insurance, overtime, unemployment insurance, or any other employee benefits.