Department – Member Operations (India)

Who are Tide?

At Tide, our mission is to help businesses save time and money. We are the leading provider of UK SME business accounts and one of the fastest-growing FinTech companies in the UK. By using the latest technology, we create solutions for SMEs, and our member-driven financial platform is transforming the business banking market. We offer our members business accounts and related banking services, along with a full suite of connected admin tools to support businesses.

Tide is all about doing what you love. We’re looking for someone to join us on our exciting scale-up journey and help build something special. We want passionate Tideans who will drive innovation and help create a best-in-class platform for our members. You’ll be comfortable in ambiguous situations and able to navigate the evolving FinTech landscape. Imagine shaping how millions of Tide members discover and engage with business banking platforms—and building that capability at global scale.

What we’re looking for:

As a Customer Service Associate, you’ll help businesses across India become success stories every day. You’ll enjoy speaking with people and have empathy, along with a strong passion for resolving customer problems. You will play a key role in helping Tide expand by delivering support around the clock, every day of the year. Our goal is to save businesses time and money every day, and providing fast, smooth support is essential. Solving issues quickly and giving clear, honest advice is what sets us apart from traditional large banks.

As a Customer Service Associate, you will:

• Spot patterns naturally, and always be ready to highlight areas for improvement

• Manage competing priorities to ensure members receive the best possible support experience

• Handle challenging banking issues such as unfamiliar transactions, missing payments, and direct debits

• Help mentor new team members, share your knowledge and experience, and support with common back-office tasks

What makes you a great fit:

Excellent spoken and written English skills

Experience: 6 months to 3 years

Ability to address all customer questions, comments, and concerns shared on the company’s social media platforms

Ability to review social media posts for accuracy

Proficiency with tools such as Kustomer, Zendesk, GSuite, and Jira

Confidence in speaking with customers to help them get the most out of their current account

Passion for problem-solving and finding solutions in complex situations

Always looking for recurring issues and helping create new workflows to address them

Strong organizational skills

Customer service experience in the finance industry

Excellent computer skills

Some experience working in startups

What you’ll get in return:

Make work work for you. We’re embracing new ways of working and offer flexible arrangements. Under our Working Out of Office (WOO) policy, you can work remotely from home or anywhere within your assigned Indian state. You can also work from a different country or Indian state for up to 90 days per year. In addition, you’ll receive:

• Competitive salary

• Self and Family Health Insurance

• Term and Life Insurance

• OPD benefits

• Mental wellbeing support through Plumm

• Learning and Development budget

• WFH setup allowance

• 15 days of privilege leave

• 12 days of casual leave

• 12 days of sick leave

• 3 paid days off for volunteering or learning and development activities

• Stock options (if applicable, depending on the role)

Tide’s ways of working

At Tide, we are Member First and Data Driven, but above all, we are One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days per year. We are remote-first, and our offices are always available to help you meet new people, collaborate with your team, or simply connect with colleagues. We offer flexible working hours and trust our employees to do their work well at times that suit them and their team.

Tide is a place for everyone

We believe we can only succeed if we let our differences strengthen our culture. Tideans come from a wide range of backgrounds and experience levels. We welcome everyone regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. We believe these differences help us solve problems in even better ways. We are One Team and we foster a transparent and inclusive environment where everyone’s voice is heard.

LI-MV1 LI-Hybrid

$30,000 – $80,000 per year