Job Title: Customer Service Representative
Job Description:
Attic Pros is looking for a highly motivated, customer-focused individual to join our team as a Customer Service Representative. In this role, you will handle incoming calls, provide customer support, schedule appointments, and follow up with clients. You will work closely with the rest of our team to ensure customers receive the highest level of service and assistance.
Responsibilities:
- Answer incoming calls and respond to customer questions promptly and professionally
- Schedule appointments for attic cleaning, crawl space cleaning, rodent removal, heating and cooling replacement, and installation services
- Follow up with clients to confirm satisfaction and resolve any concerns
- Keep accurate, up-to-date records of customer interactions, appointments, and services provided
- Coordinate with team members to ensure customer service requests are handled quickly and efficiently
- Deliver excellent customer service and ensure customers are satisfied with our work
Requirements:
- Strong communication and interpersonal skills
- Good problem-solving abilities
- Ability to thrive in a fast-paced environment
- Strong attention to detail and accuracy
- Excellent organizational skills
- Proficiency with computer systems and software
- Previous customer service experience is preferred
Attic Pros is an equal-opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To apply, please complete the video interview by clicking the link below.
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