Looking for a stressful call‑center job?
Neither are we.

We don’t follow scripts or tick off checklists. We genuinely want to make a difference – for our customers and for the planet. That means real conversations, real solutions and real impact.

Your team? A fantastic group of curious, committed people who want to transform the energy industry just as much as you do. No egos, no empty business talk – just smart people working together.

It’s not always easy, but it’s worth it. We move quickly, things change fast, and just when you’ve mastered something, the next challenge appears. If you thrive in a dynamic environment and love tackling problems, we’ll support you every step of the way.

What you’ll do:
• Explain energy in simple, clear terms – no jargon, just straightforward help with bills, meters and tariffs.
• Solve problems quickly and confidently – whether they’re about invoices, meter issues or complex energy questions.
• Support customers by phone or email from start to finish – including when they have complaints.
• Act spontaneously and flexibly. No scripts – just genuine conversations and practical solutions.
• Treat every customer the way you’d treat your own grandmother – with warmth, attention and care.
• Make a real difference by supporting people in tough situations or helping them make more sustainable choices.
• Work from home with flexible hours and a supportive, inspiring team.

Who we’d love to meet:
• People who truly enjoy great customer service.
• Curious minds who ask questions, embrace change and love learning.
• Team players who lift others up.
• People who care about the planet and a greener future.
• Natural problem‑solvers who spot challenges and dive right in.
• Those who stay calm under pressure and handle difficult conversations with confidence.
• Empathetic people who can support customers in sensitive or challenging moments.

What we offer:
• Remote work and flexible hours – half between 9:00 and 17:30, the rest whenever suits you.
• An electric‑car salary‑sacrifice scheme.
• Stock options.
• Weekly team meetings.

Sound like your kind of place? We’d love to meet you.

About the role:
Location: Remote
Start: As soon as possible
Salary: £24,900
Hours: 37.5 per week, including mornings, evenings and weekends

Our hiring process usually takes up to four weeks, though timing can vary. Here’s what to expect:

First conversation – Chat with someone from the team or send recorded answers whenever it suits you.
Prep call – Someone from the talent team will walk you through everything you need for the Discovery Day.
Discovery Day – Meet future teammates, take part in group tasks, role‑plays and one‑to‑one chats, and get a feel for the role and the culture.
Final interview – Visit our office, meet two leaders, ask questions and experience the environment for yourself.

Throughout the process, you’ll stay in close contact with our recruiting team, and your main contact will guide you every step of the way. Questions? Email us at hiring@octoenergy.com.

Ready to build a career with us? We want you to have everything you need to shine. If you need adjustments or have specific requests, just let us know – we’ll tailor the process to suit you.