Customer Service Advisor – 3-Day Work Week (Weekends)

Are you interested in joining a fast-growing fintech industry? Are you friendly and customer-focused? If so, this role may be a great fit for you.

The role

You’ll be the first point of contact for small business owners across the UK and US. Customers can reach us through a range of channels, including phone, email, and live chat. They’re working hard to build their businesses, and our goal is to support them every step of the way. You’ll resolve issues, fix anything that isn’t working, and provide the help they need when it matters most.

We actively use customer feedback to pilot new ideas, so you’ll need to listen to our customers and understand from their experience how we can build an even better business.

This is a full-time role. Shifts run from 8am to 8pm, consistently for three days per week. You’ll work a total of 33 hours but will be paid a salary equivalent to 37.5 hours per week. You’ll have four days off each week, and the rota will be as follows:

Saturday: 08:00–20:00
Sunday: 08:00–20:00
Monday: 08:00–20:00

We’re starting on 18 March and are currently interviewing. The first interview will be a call with a member of the Talent Team, followed by a final stage at our office with two of our Team Leaders. Please watch your emails (including your junk folder) for interview invitations.

Training

Your first six weeks will be training from 9am to 8pm, Monday to Friday. This will include classroom-based sessions, buddy support, and on-the-job training.

We’re looking for someone with:

• Customer service experience (we welcome candidates from any industry)

• A genuine passion for the customer journey and experience

• An empathetic, friendly, and caring approach

• The ability to adapt to change

• Openness to feedback

• A willingness to learn and develop

What you’ll get in return:

🏥 Private Healthcare, Worldwide Travel Insurance, and Dental Cover through Vitality
🎁 Anniversary Rewards (£250, £500, £1000, plus a 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme with up to 7% match
🏖️ 28 days holiday (plus bank holidays) (pro rata)
📖 Annual Learning Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog-friendly offices
🍫 Free drinks and snacks in our offices

At Capital On Tap, we place a strong emphasis on continuous learning and have created a culture where growth is supported every day. Internal progression matters to us—we aim to help every employee achieve their career goals and build on their strengths. Take a look here to see what you need to do to progress in this role at Capital On Tap.