Bloom is a full-service workplace design consultancy supporting one of its partners in hiring a Customer Experience Representative. As talent advisors, we act as the link between you and our partner throughout the entire hiring process. We do not use automated screening tools – every application is reviewed by a real person to ensure a fair and consistent experience. If selected, you will join our client’s team directly. We look forward to receiving your application.

Hi, I’m Stephanie, the Operations Manager at Poppy & Peonies – a lively, fast-paced brand built on the belief that style and function should always go hand in hand. We create practical products designed to make everyday life easier and more manageable.

My journey with Poppy & Peonies has been amazing so far. I started six years ago packing orders in our small office, and today I lead an incredible team that has helped us expand into new product categories and collaborate with inspiring influencers and brands.

We take our environmental responsibility seriously. We are committed to protecting the planet and the animals that live on it. All our bags are made from high-quality vegan leather; our entire collection is vegan, cruelty-free, and PETA-certified. We ship plastic-free and use recycled, compostable, and biodegradable materials to reduce waste. We continually look for new ways to make our products and supply chain more sustainable and to lower our carbon footprint.

About the role
We are looking for our second Customer Experience Representative to support our growing team.

In this role, you will be the first point of contact for Poppy & Peonies customers, ensuring every interaction is positive and memorable. You will handle inquiries, resolve issues, and provide support across multiple communication channels such as email and live chat. This role is essential to maintaining our high service standards.

Responsibilities
• Serve as the primary contact for customers and handle each interaction with care and professionalism
• Respond to inquiries via live chat (Tidio), email, and other platforms
• Provide accurate information about products, policies, and services
• Clarify concerns, resolve issues, and ensure customers feel valued
• Process orders in Shopify, Click Ship, and Loop
• Work closely with internal teams to ensure consistency and resolve escalated cases or special requests
• Share insights and feedback to help continuously improve the customer experience

What you bring
• Experience in a customer-facing role within a DTC or e-commerce environment
• Strong communication skills and the ability to navigate or de-escalate challenging situations
• Experience with live chat tools and customer service platforms, including Tidio
• Familiarity with e-commerce systems such as Shopify, Click Ship, and Loop
• A collaborative mindset and willingness to share ideas
• Flexibility and adaptability in a fast-changing environment
• Patience, positivity, and professionalism in every customer interaction
If you don’t meet every requirement but feel passionate about the role and bring several of these strengths, we would love to hear from you.

The selection process
• Initial phone call with Erica, Talent Advisor at Bloom
• Video interview with Stephanie, VP of Operations
• At-home assignment
• Final video interview with Stephanie and Zeveren, Customer Experience Representative
• Reference check
• Offer

Location & schedule
We are seeking someone based in the Eastern Time Zone to support our remote team Wednesday through Sunday from 12:00 pm to 8:00 pm ET.

Compensation & benefits
• Annual salary between 50,000 and 60,000 CAD
• Three weeks of paid vacation
• 1,500 CAD annual health budget
• 250 CAD annual budget for period and menstrual products
• 1,000 CAD yearly product allowance for Poppy & Peonies items
• 400 CAD one-time home office stipend

Our use of AI in recruiting
Transparency matters, especially in an age of advanced technology. At Bloom, AI may be used to help create job descriptions, interview questions, tasks, and guides. However, we do not use AI to source, screen, evaluate, or interview candidates. A human reviews every application, all interviews are conducted by people, and every decision is made by people. Human judgment and accountability are at the core of our process.

Poppy & Peonies also prioritizes a fair and unbiased hiring process. To ensure consistency, hiring managers do not respond to personal messages regarding this or other roles. Please submit your application exclusively through Bloom.

Our hiring commitment
Poppy & Peonies is committed to an equitable hiring process. To ensure fairness and consistency, the team does not respond to personal outreach about job opportunities.

We are proud to be an equal opportunity employer and welcome applications regardless of race, ethnicity, religion, gender, nationality, sexual orientation, age, marital status, disability, gender identity, or veteran status. We seek dedicated, empathetic individuals who want to support our growth and contribute to the mission of Poppy & Peonies.

We are committed to an inclusive and accessible application process and workplace. If you need support or accommodations, please let us know—we are happy to help. For accessibility needs, alternative formats, or to report an issue, please include this in your application or email erica@buildwithbloom.com.