We are seeking a customer-focused Service Representative (REMOTE). The Customer Service Representative (REMOTE), or CSR, serves as a link between our customers and our company, providing product and service information, answering questions, and resolving any issues our customer accounts may encounter with accuracy and efficiency. The best CSRs are genuinely enthusiastic about helping customers: they are patient, empathetic, and highly communicative. They enjoy conversations and understand the importance of strong communication skills. CSRs are able to see things from the customer’s perspective and advocate for them when needed. Customer feedback is invaluable, and these CSRs help gather it. Problem-solving is also a natural part of customer support work—they confidently troubleshoot and investigate when they don’t have enough information to answer questions or address complaints. The goal is to maintain excellent service standards, respond efficiently to customer inquiries, and ensure high customer satisfaction.

Responsibilities

• Handle a high volume of incoming calls; generate sales leads; identify and assess customer needs to ensure satisfaction. Build lasting relationships and trust through open, interactive communication. Provide accurate, valid, and complete information using the right tools and methods. Meet individual and team sales and call-handling targets. Resolve customer complaints within established timeframes by offering appropriate solutions and alternatives; follow up to confirm resolution. Maintain accurate records of customer interactions, process customer accounts, and file documentation. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Generate sales leads; identify and assess customer needs to ensure satisfaction. Build sustainable relationships and trust through open, interactive communication. Provide accurate, valid, and complete information using the right tools and methods. Meet individual and team sales and call-handling quotas. Handle customer complaints by providing suitable solutions and alternatives within time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Identify and assess customer needs to ensure satisfaction. Build sustainable relationships and trust through open and interactive communication. Provide accurate, valid, and complete information using the appropriate tools and methods. Meet personal/team sales targets and call-handling quotas. Manage customer complaints with appropriate solutions and alternatives within time limits; follow up to ensure resolution. Maintain records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Build sustainable relationships and trust with customer accounts through open, interactive communication. Provide accurate, valid, and complete information using the right methods and tools. Meet individual and team sales targets and call-handling quotas. Handle customer complaints by offering appropriate solutions and alternatives within time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Provide accurate, valid, and complete information using the right methods and tools. Meet individual/team sales targets and call-handling quotas. Handle customer complaints by providing appropriate solutions and alternatives within time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Meet personal/customer service team sales targets and call-handling quotas. Handle customer complaints by providing appropriate solutions and alternatives within time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Handle customer complaints by providing appropriate solutions and alternatives within the required timeframes; follow up to confirm resolution. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Maintain records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Follow communication procedures, guidelines, and policies. Go the extra mile to engage customers.
• Go the extra mile to engage customers.

Requirements

• Proven experience in customer support or as a Client Service Representative
• Strong track record of exceeding quotas
• Excellent phone-based communication and active listening skills
• Familiarity with CRM systems and practices
• Customer-oriented mindset and ability to adapt/respond to different personality types
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan