Location: Kelowna, BC (remote) or Ottawa, ON (hybrid)

At Fullscript, we’re not just changing healthcare—we’re reshaping it. We empower over 100,000 healthcare practitioners to care for 10 million patients through a platform that helps them deliver whole-person care. From creating health plans to managing lab diagnostics and prescribing high-quality supplements, we provide everything practitioners need in one place.

Join us to build a healthier future. Let’s make healthcare whole.

THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE

You enjoy helping people. You’re energized by meaningful conversations and motivated by solving problems, finding solutions, and ensuring every interaction is positive. Whether you’re supporting someone through a challenge, answering questions, or helping a practitioner get the most out of the Fullscript platform, you bring a personal touch to every experience.

You’re curious, adaptable, and comfortable with technology. Learning new tools excites you, and you take pride in mastering the details that improve customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.

WHAT YOU’LL DO:

🎯 Be the voice of Fullscript Provide friendly, clear, and effective support to users via chat, email, and phone.

🔍 Resolve issues with empathy and accuracy Understand user needs, guide them through challenges, and deliver timely, confident solutions.

🧠 Keep learning and adapting Stay current on product updates, process changes, and evolving customer expectations.

⚙️ Use technology to enhance support Use internal tools (such as Zendesk) to streamline communication and improve efficiency.

💡 Share insights that improve the experience Identify recurring issues, share customer feedback, and work with cross-functional teams to strengthen the platform.

📈 Help build a culture of service excellence Live our values in every interaction and support efforts to continuously raise the bar.

WHAT MAKES YOU A GREAT FIT:

✔ You love helping people Great service isn’t just a skill—it’s part of who you are.

✔ You communicate clearly Whether written or spoken, you keep things simple, friendly, and effective.

✔ You’re detail-oriented You notice the small details that make a big difference.

✔ You’re adaptable Change motivates you, and you’re always ready to take on new challenges.

✔ You work well with a team You thrive in a collaborative, high-energy environment where everyone works toward the same goal.

⚡ Have experience with Zendesk or other SaaS tools.

⚡ Are tech-curious and enjoy learning new systems.

⚡ Have an interest in integrative health and wellness.

WHAT YOU GET:

🏆 Flexible PTO—because work-life balance matters.

🏆 RRSP program & stock options—invest in your future.

🏆 Comprehensive benefits package—including $2K for paramedical services such as mental health and naturopathy.

🏆 Discounts on Fullscript’s wellness catalog—for you, your family, and friends.

🏆 Training and learning opportunities—we invest in your development.

🏆 Hybrid work flexibility—work from your preferred office setup.

$44,000–$50,000 per year

💬 A note about pay:

Fullscript shares salary ranges for transparency and to help candidates make informed decisions. The starting salary for this role is $44,000 CAD, reflecting base pay only. In addition, we offer a Support Incentive Program where agents can earn up to an extra $6,000 CAD per year through quarterly bonuses.

Fullscript’s posted salary ranges exclude overall Total Rewards offerings such as the stock option program, wellness stipend, or other benefits included in Fullscript’s Total Rewards package.

Your actual pay depends on your experience, skills, and location. We review compensation regularly to align with market data and internal equity.

Benefits and Total Rewards may vary by region.

READY TO JOIN US?

This is your chance to be part of something bigger. If you’re passionate about helping people, building your skills, and making an impact, we’d love to hear from you.

🔗 Apply now. Let’s build the future of healthcare together.

Fullscript is an equal-opportunity employer. We value diversity and are committed to an inclusive workplace. Accommodations are available upon request—email accommodations@fullscript.com for support.

Before joining the team, all candidates who receive and accept an offer will complete a background check.

We use AI tools to support parts of the hiring process, such as screening and reviewing responses. Final decisions are always made by people. This process follows privacy and employment laws across Canada and the U.S.

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🚀 MORE INFO: https://fullscript.com | https://www.rupahealth.com | Follow us on social media @fullscriptHQ

🔥 IN THE NEWS: Fullscript acquires Rupa Health

📺 Let’s make healthcare whole