Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are seeking a customer service representative to handle customer questions and concerns. The role also involves processing orders and updates, as well as directing complaints through various communication channels. To succeed in this position, you must remain composed when dealing with frustrated customers and be comfortable working with computers.

Customer Service Representative Responsibilities:
• Consistently maintain a positive, empathetic, and professional demeanor with customers.
• Respond to customer inquiries in a timely manner.
• Communicate with customers across multiple platforms.
• Address and resolve customer complaints.
• Develop a thorough understanding of our products to provide accurate answers.
• Handle orders, forms, applications, and requests.
• Record customer interactions, transactions, feedback, and issues.
• Collaborate with team members when needed.
• Offer input on how to improve customer service processes.
• Supervise a team of junior customer service representatives.
• Ensure customer satisfaction and deliver high‑quality support.

Customer Service Representative Requirements:
• High school diploma, GED, or equivalent.
• Ability to remain calm when dealing with stressed or upset customers.
• Proficient with computers.
• Prior experience in customer support.