What we do: We lease electric cars.
Why we do it: For a greener, fairer future.

We’re seeking a Customer Operations Specialist to help us deliver on our mission to make the switch to zero‑carbon driving effortless for individuals and businesses.

In this customer-facing role, you’ll manage and improve our existing processes to ensure every customer has an exceptional, memorable experience. Things move quickly at OEV, so your ideas will help shape how we support customers throughout their journey.

We’re expanding fast, with a strong focus on scaling while maintaining excellent customer satisfaction. This is an early junior role within the Ops team, offering plenty of responsibility, influence over how we deliver our service, and lots of room for growth. Over time, you’ll also help us build the customer experience team as we bring in more Operations Specialists.

This role is based in either our London or Brighton office for three days a week.

What you’ll do:
• Work with the customer experience team and colleagues across the business to deliver the best possible customer interactions.
• Manage customer journeys from contract signing through to car delivery and beyond, escalating when necessary.
• Review and suggest improvements to our current service processes and systems.
• Solve problems, clear obstacles, and ensure customers enjoy a smooth transition.
• Support planning for team and customer growth, stepping in wherever needed.

What you’ll need:
• No prior knowledge of EVs or the automotive industry required.
• A passion for problem solving and delivering outstanding customer experiences.
• Experience working both independently and within a close team.
• Curiosity and strong attention to detail, with examples of how you’ve improved things before.
• A natural ability to finish tasks and leave nothing unresolved.
• Comfort working in a rapidly growing business and adapting quickly to change.

Why you’ll love working here:
• Octopus Electric Vehicles, part of Octopus Energy Group, was named a top workplace by The Sunday Times in 2024, ranked 6th among Tempo’s top 100 start-ups in 2025, and listed among Glassdoor’s 50 best places to work in 2022. Our Group CEO, Greg, has shared more about our culture in a podcast.
• Curious about salary? Just ask—we discuss it openly on your first call. We don’t list a range because we want flexibility to match your experience and ensure pay isn’t a barrier to applying.
• Octopus Energy Group has a unique culture built on autonomy, fast learning, and impactful work alongside brilliant colleagues. We offer meaningful perks—visit the Octopus Employee Benefits site to learn more.

About us:
The electric revolution is here. From 2035, new petrol and diesel cars will no longer be sold in the UK.

We’re building a new way for drivers to go electric—allowing them to learn about and choose their EV online, and enjoy a “lease for life” through a transformational customer experience. This is your chance to join one of the UK’s most exciting start-ups, making it simple for people and businesses to get their car, charger, and energy in one great package.

Octopus Electric Vehicles launched in 2018 to make switching to cleaner driving seamless. Our mission is to drive sustainable change, reduce carbon emissions, and offer fair pricing and exceptional service.

We’re part of Octopus Energy Group, which aims to improve millions of lives by reinventing the sectors we work in.

We use AI to help assess applications fairly and objectively.

If this sounds like you, we’d love to hear from you.

Ready to start a career with us? We’ll make sure you have the support and environment you need to thrive. Need any specific accommodations? Tell us—we’ll tailor the process to help you shine.

Research shows that some people, especially women, may hesitate to apply unless they meet all the criteria. Whoever you are, if this role interests you, please apply—you may be exactly who we’re looking for. We value honesty, empathy, and genuinely decent people. As an equal opportunity employer, we’re committed to fairness, inclusion, and providing equal opportunities for everyone.