Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Agent with a leading electronics company. This role provides the opportunity to work in beautiful Greece while offering superior support to Spanish-speaking customers. Your expertise and dedication will play a vital role in ensuring a positive customer experience with our innovative electronic products. Responsibilities

• Provide exceptional support to Spanish-speaking customers via phone, email, and chat, answering inquiries related to our electronics products.

• Assist customers with product information, troubleshooting issues, and order management.

• Handle customer complaints with professionalism and aim for swift resolutions to enhance satisfaction.

• Accurately log customer interactions in our CRM system to maintain a high level of service quality.

• Collaborate with internal teams to ensure that customer feedback is incorporated into product development and service improvement.

• Stay current on product knowledge and updates to provide informed assistance to clients.

• Fluency in Spanish (both written and spoken); proficiency in English is an advantage.

• Experience in customer service, preferably in the electronics or technology sector.

• Strong communication and interpersonal skills with a focus on client satisfaction.

• Effective problem-solving abilities and a proactive approach to customer needs.

• Familiarity with CRM software and general computer skills.

• Self-motivated with the ability to work independently in a remote setting.

• Willingness to embrace new challenges and grow within the company.

• Competitive Monthly

• Monthly Performance Bonus

• Fully Paid Training

• Health Insurance

• 2 Extra Salaries Per Year

• And Much More