Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform supports more than 1.5 million workers across 375,000 workplaces in 100+ countries. We’re backed by leading global investors and recently became a Unicorn.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the people who keep society running—from baristas and nurses to cleaners and delivery drivers, florists and factory workers. While most workplace technology has focused on desk-based employees, Deputy transforms the frontline. When businesses use Deputy, their workplaces perform better—becoming more profitable, compliant, and productive—while workers feel more engaged and happier at work.

If you’re passionate about building people-first solutions and helping businesses and their teams thrive, join Deputy and make an impact where it matters most.

We believe exceptional education and documentation are essential for customer success and for sharing knowledge internally. As a Customer Education and Documentation Specialist, you’ll work with other documentation and education professionals to empower customers and colleagues through storytelling—creating clear, comprehensive help articles and videos that unlock the full potential of our products and integrations.

You’ll collaborate with cross-functional teams to ensure content stays aligned with our continuously evolving platform, balancing technical accuracy, visual clarity, and easy-to-understand language. This role is more than writing procedures—it’s about helping people fully understand our products, including not only how they work, but also why and when to use them effectively.

Responsibilities

• Empower Deputy users with exceptional learning resources: Create and maintain high-quality help articles and video tutorials that help both customers and internal teams master Deputy and achieve their goals.
• Be a brand champion: Ensure all content matches Deputy’s brand voice and style, maintaining consistency across every customer touchpoint.
• Drive internal knowledge sharing: Build and maintain comprehensive internal documentation and training materials that help Deputy teams stay up to date on product changes, best practices, and internal processes—supporting a culture of continuous learning and collaboration.

Skills & Experience

• Proven experience: Demonstrated ability to produce clear, concise technical documentation and videos.
• Excellent communication: Strong communication skills, attention to detail, and a passion for creating user-friendly content.
• Problem-solving mindset: A creative and analytical approach to improving documentation and the user experience.

Employee Perks
– Company ownership through Share Options
– Paternity and Maternity Leave Policies
– Flexible Remote-First Work Policy
– Company-wide Development and Coaching
– Hackathons
– Awards: “Your Time to Shine & Celebrate Success”
– Social events and a variety of social clubs (Books, LGBT, Games, Sports)
– Mental Health Support
– Munch & Learns

Deputy is committed to equal opportunity, and we believe inclusion and diversity drive innovation. Our global team includes people from many different cultures, and we welcome diverse perspectives and skills.