Limitless Technology is looking for a Customer Support Specialist (Chat)—passionate, empathetic, and ready to join our global network of remote freelance professionals.

In this role, you’ll represent one of the world’s best-known gaming brands. You’ll work alongside hundreds of players and use your expertise to help other gamers enjoy smooth, uninterrupted experiences through fast, clear, friendly chat support. You’ll answer questions, resolve issues, and ensure every customer interaction is easy and enjoyable.

– Fully remote, freelance, hourly-paid role
– Available shifts currently Monday through Friday, 9:00 a.m. to 6:30 p.m. (UTC)
– Hourly pay between $5 and $20 depending on your location, with additional bonuses based on quality and volume
– You choose your shifts
– To stay active on the team, you must maintain an average of at least 20 hours per week and complete 100+ chat conversations
– Over time, we’ll expand support to all global markets and offer 24/7 shift options to maximize your flexibility

This position is perfect for someone who enjoys helping users and values flexibility in both when and how they work.

Your responsibilities
– Chat with customers to answer questions, troubleshoot issues, and guide them to solutions
– Provide accurate, high-quality support that follows service standards and reflects the brand’s tone and values
– Escalate complex cases to specialized teams when needed
– Keep clear, consistent records of each interaction
– Stay up to date on product updates, service information, and policies to provide well-informed support
– Share feedback on recurring issues to improve the overall customer experience

What you need
– Proven customer support experience, ideally via chat or digital support
– Excellent written English, including strong spelling and grammar
– Ability to use multiple tools and systems at the same time
– Strong attention to detail, empathy, and problem-solving skills
– Reliable internet connection and a personal computer
– Flexibility to work a variety of shifts, including evenings or weekends when required
– Client-specific additional requirements, such as a valid active PSN ID for at least 1 year, 8+ hours of gameplay per month, and no community suspensions in the past 12 months
– At least one 64-bit Windows 11 device (Mac and Chromebook support will be added soon)

Why Limitless
At Limitless Technology, we connect brands around the world with talented freelance Experts who deliver exceptional customer experiences. You’ll be part of an innovative platform that lets people work independently while supporting some of the most exciting companies in the world.

Join us and help redefine customer support—flexible, empowering, and human.