We call this role a “Customer Advocate” because your job is to advocate for the best possible experience for our customers. Support that’s friendly and empathetic can make someone’s day, and we’re committed to making every interaction—whether by email, phone, or chat—easy, enjoyable, and genuinely helpful!

This is not a customer service position. There’s a difference between customer service and customer support, and it may sound similar—so please read on.

We’re looking for exceptional communicators who can explain complex technical information in clear, easy-to-understand language. While we appreciate strong vocabulary, what matters most is simple, direct communication.

Your mission is to help our photobooth owners succeed with their hardware. That means you’ll need substantial experience troubleshooting hardware and investigating hardware-related issues. We’re also seeking candidates who can offer proactive solutions when customers run into obstacles with our advanced software and hardware. To succeed in this role, you must have significant experience troubleshooting hardware in a previous position or have otherwise relevant experience.

You’ll need to be a natural problem-solver—curious by nature, and determined to find the root cause in every situation. If that sounds like you, great—keep reading:

What you’ll do

• Have a genuine passion for technology: how it works, how to use it, and everything in between
• Bring enough prior support experience to have strong troubleshooting skills and confidence handling a wide range of technical issues
• Communicate clearly and comfortably—asking questions, investigating thoroughly, and sharing your findings with the team
• Answer customer questions in a friendly, personable way while applying strong troubleshooting skills and quick thinking
• Teach team members about our products while staying up to date on your own technical knowledge
• Deliver outstanding support that increases customer satisfaction
• Pay attention to grammar and appreciate the Oxford comma
• Show empathy through both verbal and written communication
• Monitor and respond to Facebook posts to encourage engagement and resolve issues
• Guide customers to the right products, support upgrades, and/or help schedule calls with our sales team
• Work well with others and enjoy collaborating to find creative, out-of-the-box solutions
• Photography experience is a plus

Please note: we need candidates who can work the following schedule:

Monday–Friday, 7am–4pm Pacific Time

If you do not confirm that you’re available for this shift, your application will be automatically disqualified. 😭

Requirements

• Technical Support
• Customer Service
• Hubspot
• iOS
• macOS
• Windows
• Photography

Benefits

🏥 Health Benefits
👴 401K for California Based Employees
📚 Education Stipend
💻 Remote Work
💰 Bonus Plan
🏝️ Annual Retreat
✈️ Generous PTO and Holiday Schedule
💼 Quarterly Financial Meetings
📊 Open Book Management
💪 Close-knit Team
🧑💻 Work-from-Home Stipend