ModSquad works with top global brands and is seeking outstanding customer support professionals.

Do you have experience responding to customer inquiries through tickets or email?
Do you enjoy the idea of working flexibly from home?
If yes, ModSquad welcomes new independent Mods to join our community.

If you’re interested in contributing to exciting client projects, ModSquad is the ideal place. Our clients are innovative, well‑recognized companies whose users expect exceptional support — and that’s what we deliver.

Our Mods bring strong abilities, a positive attitude, and consistent motivation. They assist customers by finding solutions, resolving problems, and helping them make the most of our clients’ products and services. New projects are available now, with more coming soon.

Hourly rate:
Discussed during the interview.

Project schedule (Pacific Time):
24/7 coverage

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• Excellent customer service skills
• Interest in TV and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem‑solving abilities across various apps and platforms
• Professional English proficiency
• Availability for 8 hours on February 9

Work requirements:
• Laptop or desktop running Windows 10 or later
• Reliable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll receive:
• Opportunities to partner with major global clients such as the NFL, Vimeo, and Topps
• Flexible self‑scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay provided during the first interview
• Paid onboarding

Tip: Take your time completing the application. Clear, detailed answers increase your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services worldwide. Our network of over 10,000 Mods provides customer support, content moderation, community management, and social media services for leading brands like the NFL, Zendesk, and Topps. We help companies build stronger customer relationships. With Mods across 70+ countries and more than 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal opportunity employer and reviews all applicants without regard to legally protected characteristics.

Compensation differs by client and is non‑negotiable. Rates are provided during the interview and depend on factors such as location, task complexity, and relevant experience. This opportunity is not available to residents of California, Colorado, New York, or Washington.