ModSquad works with leading global brands, and we’re seeking outstanding customer support professionals.
Do you have a background in customer service?
Do you enjoy remote work with flexible scheduling?

We’re inviting Mod Contractors to become part of our network. If you want to take part in exciting client projects, ModSquad is the right place. Our clients are modern, well-known companies whose products and services you probably recognize. Their customers expect top-tier support, and that’s where we shine.

Our Mods bring strong skills, positivity, and enthusiasm to every task. They help customers by answering questions, solving problems, and ensuring they have a great experience with a client’s product or service. New projects are available now, with more coming soon.

Project hours (Pacific Time):
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

Hourly rate:
Discussed during the interview.

Commitment:
90 days
20 hours per week

Language:
English

What we’re looking for:
• A dedication to excellent customer service
• Ability to follow written instructions
• Availability during both weekdays and weekends
• Friendly, professional communication skills
• Willingness to accept feedback and work collaboratively
• Reliability in meeting scheduled hours

Workspace requirements:
• A personal laptop or desktop running Windows 10 or newer
• A good-quality headset
• A quiet space suitable for calls
• Willingness to install MSQ security software and a 2FA app on your phone

What you’ll receive:
• Opportunities to work with major global brands like the NFL, Vimeo, and Topps
• Flexible scheduling that you control
• Access to exclusive “Hot Gigs” within the Mod Network
• The ability to work from home
• Competitive hourly pay (shared during your first interview)
• Paid orientation

Important: Take your time completing the application. Clear, detailed, and grammatically correct answers improve your chances of being selected for an interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services worldwide. Our network of more than 10,000 Mods handles customer chats, moderates content, manages communities, and supports social media engagement for many leading brands, including the NFL, Zendesk, and Topps. We help companies connect with their audiences in over 50 languages across more than 70 countries.

ModSquad is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on any protected trait under applicable law.

Pay varies by client and cannot be negotiated. Rates are shared during the interview and depend on factors such as location, job duties, and relevant skills or experience. This position is not open to residents of California, Colorado, New York, or Washington.