ModSquad partners with top global brands, and we’re looking for exceptional Customer Support professionals to join our team.

Have you supported customers through tickets or email?
Does flexible, work‑from‑home scheduling sound appealing?
If so, ModSquad welcomes you to apply as a Mod Contractor.

If you want to contribute to dynamic client projects, ModSquad is an ideal fit. Our clients are innovative, high‑profile companies whose users expect outstanding support—and that’s exactly what we provide.

Our Mods offer strong expertise, a positive mindset, and reliable enthusiasm. They help customers find the best solutions, troubleshoot issues, and fully benefit from our clients’ products and services. New project opportunities are available now, with more coming soon.

Hourly rate:
Shared during the interview.

Project schedule (Pacific):
Open 24/7

Commitment:
8 hours on February 9, 2025

Language:
English

What we’re looking for:
• A customer‑first support mentality
• Interest in TV and film
• Technical support experience
• Zendesk knowledge
• Ability to work independently and seek clarification when needed
• Strong problem‑solving skills across multiple apps and platforms
• Professional English skills
• Availability for an 8‑hour shift on February 9

Workspace requirements:
• A laptop or desktop with Windows 10 or newer
• A dependable headset
• Willingness to install MSQ security software and a two‑factor authentication app on your phone

What you’ll gain:
• Opportunities to work with major global brands like the NFL, Vimeo, and Topps
• Flexible scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Competitive hourly pay disclosed during the first interview
• Paid orientation

Tip: Take your time with the application. Clear and complete answers increase your chances of being invited to interview.

Note: Chromebooks cannot be used for ModSquad projects.

About ModSquad:
ModSquad delivers managed digital engagement services around the world. Our network of more than 10,000 Mods provides customer support, content moderation, community management, and social media services for top brands including the NFL, Zendesk, and Topps. We help companies strengthen customer relationships. With Mods across more than 70 countries and over 50 languages, we are a trusted leader in digital engagement.

ModSquad is an equal‑opportunity employer and considers all applicants without regard to legally protected characteristics.

Pay rates vary by client and are fixed. Rates are shared during the interview and are based on factors such as location, project complexity, and relevant experience. This opportunity is not open to residents of California, Colorado, New York, or Washington.