ModSquad partners with leading global brands, and we’re looking for exceptional customer support professionals.

Do you have experience in customer service?
Do you enjoy working remotely with a flexible schedule?

We’re currently welcoming new Mod Contractors to our network. If you’re interested in working on interesting client projects, ModSquad is a great fit. Our clients are well-known, modern companies—products and services you may already recognize. Their customers expect top-quality support, and that’s exactly what we deliver.

Our Mods bring strong skills, a positive attitude, and energy to every project. You’ll help customers by answering questions, resolving issues, and ensuring a smooth, positive experience with the client’s product or service. New opportunities are available now, with more to come soon.

**Project hours (Pacific Time):**
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

**Hourly rate:**
Discussed during the interview.

**Commitment:**
90 days
20 hours per week

**Language:**
English

**What we’re looking for:**
• Strong commitment to excellent customer service
• Ability to follow written instructions
• Availability on weekdays and weekends
• Friendly, professional communication skills
• Willingness to accept feedback and collaborate
• Reliability in working your scheduled hours

**Workspace requirements:**
• A personal desktop or laptop with Windows 10 or newer
• A quality headset
• A quiet, distraction-free workspace suitable for calls
• Willingness to install MSQ security software and a 2FA app on your phone

**What you’ll receive:**
• Experience supporting major brands such as the NFL, Vimeo, and Topps
• Flexible scheduling you can manage
• Access to exclusive “Hot Gigs” within the Mod Network
• The ability to work remotely
• Competitive hourly pay (reviewed during your initial interview)
• Paid onboarding/orientation

**Important:** Please take your time when applying. Thoughtful, clear, detailed, and well-written responses will improve your chances of being invited to an interview.

**Note:** Chromebooks are not supported for ModSquad projects.

**About ModSquad:**
ModSquad delivers managed digital engagement services worldwide. With a network of 10,000+ Mods, we provide customer support, content moderation, community management, and social engagement for major brands including the NFL, Zendesk, and Topps. We help clients connect with audiences in more than 50 languages across 70+ countries.

ModSquad is an Equal Opportunity Employer. We consider all qualified applicants without discrimination based on protected characteristics under applicable laws.

Pay depends on the client and cannot be negotiated. Rates are shared during the interview and are based on factors such as location, job responsibilities, and relevant experience. This role is not available to residents of California, Colorado, New York, or Washington.