How We Work

We’re driven to build the most innovative, industry-leading cryptocurrency exchange.

Our team is spread across the globe, so clear communication is essential. We stay in constant contact as we work to develop, support, and deliver the best possible platform for our users. If you’re energized by an industry that’s pushing boundaries and you approach challenging technical problems with confidence, we’d like to hear from you.

We’re currently hiring a Customer Support Specialist to join our team. This is a remote role open to self-motivated candidates who have the experience and capacity to help bring our vision to life.

Key responsibilities

• Handle inquiries and requests from corporate and professional traders effectively

• Continuously develop and improve your skills

• Lead by example and demonstrate full ownership of outstanding customer service

• Help foster a positive customer support culture by actively participating in and supporting Bitfinex’s vision, initiatives, and goals

• Collaborate with other teams

• Work independently with minimal supervision, be flexible with working hours and arrangements, and make decisions in line with Bitfinex practices

• Have experience and a strong interest in finance, mathematics, or statistics

• Understand trading and derivatives markets

• Strong analytical skills

• Experience in customer relations; ability to manage requests and inquiries is essential

• Excellent English communication skills

• Genuine passion for cryptocurrencies and blockchain

• Strong attention to detail

• Focus on security and privacy

• Familiarity with Office tools (especially Excel)