Are you passionate about pioneering technology that’s reshaping the financial world?

What if you could be part of a transformative industry—with no boundaries?

Join our team as a Customer Support Consultant at a leading, innovative fintech platform. Work in a multicultural, multilingual environment from home, and grow your skills while achieving challenging goals through our People First management approach.

Excited? Let’s see what it takes.

**What you will do:**
– Provide outstanding customer support in the blockchain sector via chat and email
– Build positive, long-lasting customer relationships
– Meet team KPIs
– Stay current with cutting-edge technology
– Handle customers’ sensitive information securely
– Apply the latest customer happiness practices
– Maintain up-to-date knowledge of our clients’ products and services
– Communicate with developers and other teams across various IT companies

**What you need to succeed in this role:**
– Excellent English and Russian (at least C1 in both speaking and writing)
– Experience in customer service
– Personal or professional **experience in crypto** is required
– Strong analytical and research skills
– A positive, responsible attitude
– Your own laptop/PC (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

**A plus:**
– A strong interest in innovative financial technologies, or prior experience in the financial or payments industry
– Experience with CRM systems

**Benefits and perks:**
– Flexible schedule
– Full **remote** work opportunity
– Inclusive international environment
– Compensation in USD
– Bonuses for referring friends
– Paid intensive training and probation
– Work-life balance
– Supportive, responsive management focused on your growth and long-term collaboration
– Opportunities for self-development in a “greenhouse” environment

*Note: Benefits and items in this section may vary depending on your engagement terms. Some benefits typically apply to employees, and independent contractors may not qualify for all of them. If selected, the specific terms—including compensation, benefits, and working conditions—will be clearly defined in your agreement.*

**Who we are:**
SupportYourApp is a Support-as-a-Service company providing secure technical support, customer support, and CX services to tech companies worldwide.

We work with clients from 30+ countries and support 60+ languages.

Since 2010, we’ve grown into an industry leader in premium outsourced customer support, with eight hubs around the world.

We treat our team with the same care we offer our clients—unlimited support, an individual approach, and a genuinely positive experience.

We welcome people from diverse backgrounds and experiences. Take the chance to join us—send your CV in English and highlight your standout skills.

Visit our website: https://supportyourapp.com

**DISCLAIMER**
We are a multinational company with unbiased views. Candidate assessments are not influenced by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in relation to access to opportunities and benefits.