We are looking for an HR Associate, Care Pro Implementation to join our team. This individual will be responsible for the onboarding process of new Care Pros from other home care agencies, who are the heart and soul of Honor. They will also help Care Pros through the transition process to the Care Platform, which includes: compliance requirements, background checks, orientation and onboarding. This process should be executed efficiently and accurately, with an eye towards the highest quality.

The HR Associate, Care Pro Implementation must be knowledgeable of local market compliance needs, helping our candidates complete all required documents, tracking their progress, problem solving and scheduling the Care Pros for orientation.

Responsibilities

Implementation

Assist new Care Pros who are navigating the pre-employment onboarding process, including but not limited to:

Gather and process all new Care Pro documents and ensure all documents are in compliance with state and local regulations as well as Honor policies

Clearly communicating onboarding requirements and scheduling Care Pros for mandatory orientation sessions

Regularly following up with Care Pros and ensuring timely submission of all onboarding documents required for transition

Assisting Care Pros with systems account registration, login support, and troubleshooting [technical] issues as needed

Independently and cross functionally coordinate onboarding activities via phone, text, email and in-person (if applicable) with external clients and internal business partners

Work in partnership with stakeholders to drive identification, transparency, escalation, and quick resolution of risks and issues to closure, and limit exposure to operational problems

Make recommendations on how to improve the onboarding experience, including identifying process improvements in back office activities related to setting up new employees in Honor’s internal systems

Achieve fluency in our platforms, understanding relevant features and functionality of the product

Completing ad hoc projects to further enhance and develop operational capabilities

Ensure adherence to policy and procedures, and state and federal home care regulatory requirements and maintain a high level of confidentiality at all times

Maintaining a high degree of accuracy and attention to detail while meeting team productivity goals

Flex support: on occasion this role will be required to support the broader HR team in a variety of initiatives, projects, or assignments.

About you:

1+ year of customer service experience, onboarding experience, or relevant experience

Strong attention to detail and an exceptionally high bar for accuracy and quality

Self-motivated and action-oriented

Ability to effectively communicate with many stakeholders, both internal and external

$70,000 — $120,000/year