We’re a start-up company that has run the world’s largest nutrition study of its kind, called PREDICT, over the past three years. This unique personalized nutrition research has been conducted in partnership with scientists from leading universities and teaching hospitals including Harvard, Massachusetts General Hospital, Stanford, Oxford, and King’s College London.

Based on our research, we recently launched our at-home test kit in the US, which anyone can use to better understand their body. Our test kit empowers people to discover their own unique responses to food based on their blood sugar, blood fat, and microbiome so that they can eat for their biology.

We are looking for a friendly and hardworking entry-level Nutritionist to join our growing ZOE Coaching Team. You will be responsible for ensuring the success of the customers’ journey through our nutrition test and program by identifying customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The Role

Support customers via the in-app chat service and over the phone throughout the customer journey, particularly during the testing and result phases of the program.
Have a comprehensive understanding of the scientific protocol and all tasks customers are to complete, such that you are able to answer any questions customers may have.
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
Address customer complaints in a compassionate and patient manner.
Strive to achieve high customer satisfaction by going above and beyond.
Motivate and encourage customers across the customer journey to maximize customer satisfaction.
Identify any concerns by asking relevant questions and escalating to management/other teams where necessary.
Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings.
Understand customers’ results and communicate the science in an accessible way.
Be willing to have flexibility with work hours, such as late evening work and occasionally work weekends to provide comprehensive coverage of US hours.

Education

BSc in Nutrition or Dietetics

Key Skills

Excellent interpersonal communication skills and ability to establish and maintain positive relationships with customers
Motivated and energetic work ethic, with a strong capability to thrive under pressure
Critical thinking and problem-solving skills
Excellent organization, prioritization, and multi-tasking skills
Quick learner and ability to adapt quickly
Able to work both within a team and independently
Empathy and compassion
Experience dealing with data privacy (nice-to-have)

FAQs

Can I work remotely full-time?
This role is fully remote within the UK #LI-Remote

What’s it like to work at ZOE?
The ZOE team is diverse, dynamic and data-driven. We have an open and honest culture that delights in learning, thrives in collaborating and likes to have fun.

We have flexible working that’s focused on driving results at pace.

We get together to socialise on Zoom and have some socially distanced park dates together when we can. If karaoke is your thing, you’ll fit in just fine.