Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are looking for a Senior CMP Product Lead (Architect level) to own CMP vision, value outcomes, and roadmap; translate platform needs into features for a service catalog/self-service portal spanning provisioning, lifecycle, and governance.

Key Responsibilities

• Define strategy/KPIs; prioritize by value/cost/risk; map value streams.
• Convert business needs to epics/features; align with architectural enablers and NFRs.
• Govern releases and stakeholder expectations; drive adoption and measurement.

Required Skills

• Product leadership for platforms/portals; API-first and microservices literacy.
• Well-Architected alignment to business value/cost and security/SSDLC prioritization.
• Private cloud models (shared/managed services, IaaS/PaaS/DBaaS), service catalogs, IAM/PAM governance.
• Data layer awareness: PostgreSQL and MS SQL impacts on features/ops.

KPIs / Success Measures

• Feature adoption, cycle time to value, provisioning time reduction, ROI, CSAT/NPS.

Tools / Tech

• Product analytics (GA4/Amplitude), Jira, GitLab, Miro, SQL (basic)

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