sFOX is a full-service prime dealer that brings together liquidity from more than 30 exchanges and OTC desks in a single, easy-to-use platform. Traders get best-execution services through one account, one counterparty, and one workflow, improving capital efficiency. Its smart order routing algorithm directs trades to the most competitive prices worldwide, reducing slippage and enhancing performance at scale.

sFOX is dedicated to the highest standards of investor protection and reliability. The platform is SOC 2 certified, offers market access 24/7, and provides 99.99% uptime. Founded in 2014, the company is supported by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.

Our mission is to make the world’s financial markets accessible to everyone, and we’re seeking exceptional talent to join our fast-growing team.

## About the Position
Our Client Services Specialists (“CSS”) are the primary point of contact for customers. They are sFOX’s voice to clients and the link between our Sales, Compliance, and Operations teams. CSS team members bring exceptional work ethic and an upbeat, positive, and passionate attitude toward customer service. By responding quickly to client requests and anticipating client needs, they help exceed expectations and play a key role in maintaining sFOX’s outstanding customer reputation.

## What You’ll Do
– Provide best-in-class customer service by phone and through other communication tools, responding to requests and proactively anticipating needs.
– Use active listening to analyze customer issues and deliver accurate information and solutions in a timely, efficient manner.
– Communicate directly with customers by phone or email to help identify potential fraud.
– Complete and maintain client information as part of the onboarding process.
– Work effectively as both a team member and independently, documenting request outcomes for accurate tracking and analysis.
– Build and maintain positive customer relationships, coordinating with other departments to ensure questions and requests are handled appropriately and promptly.
– Use available reference materials to interpret, respond to, and resolve customer inquiries accurately and efficiently.
– Handle challenging calls courteously and professionally using strong interpersonal skills.

## Qualifications
– 2+ years of experience delivering customer service via phone, email, and chat.
– Ability to manage time-sensitive inquiries with urgency and care.
– Exceptional verbal and written communication skills.
– Ability to communicate and collaborate with cross-functional teams.
– Strong organizational and problem-solving skills.

## Not Required, but Nice to Have
– Strong knowledge of Excel.
– Knowledge or experience with AML compliance regulations.
– Experience in a trading firm, payments, or with bitcoin/cryptocurrency.

sFOX is committed to building a diverse workforce and is proud to be an equal opportunity employer. We do not make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other protected characteristic under applicable local, state, or federal law.

$90,000 — $150,000/year