Senior Client Services Specialist Position Summary The Senior Client Services Specialist acts as an intermediary between the Company and our clients. In this role, the Senior Support Specialist provides elevated support to a variety of clients, internal departments, and fellow department team members regarding a variety of products on an as-needed basis. The actions may include training, troubleshooting, resolving complaints, suggesting solutions as well as to transfer clients to the appropriate person in the organization to provide further information and/or support.

• Why does this role matter? The Senior Client Services Specialist role is critical to ensuring our clients receive timely, accurate, and high-quality support across our products and services. This position serves as an escalation point for complex issues while also supporting internal teams with troubleshooting, training, and process improvement. By strengthening our ability to resolve client concerns quickly and effectively, this role directly contributes to client satisfaction, retention, and overall operational efficiency.

• What impact will the new hire have in their first 6 months? Within the first six months, the new hire will play a key role in stabilizing and strengthening the support workflow by assisting with escalated client issues, supporting daily case management, and helping imp