About Lyra Health
Lyra is reshaping mental health care by combining technology with compassionate support to help people feel emotionally well at work and at home. We partner with leading organizations—including Morgan Stanley, Uber, Amgen, and other Fortune 500 companies—to expand access to effective, high‑quality mental health services for employees and their families. Through our digital care platform and global provider network, nearly 20 million individuals can receive top‑tier care and start feeling better sooner. Lyra was founded by David Ebersman, former CFO of Facebook and Genentech, and has raised over $900 million.

About the Role
Lyra Health is seeking a detail‑oriented, motivated Client Support Specialist. This role shares responsibility for answering client questions, addressing billing‑related inquiries, coordinating with the provider support team, and troubleshooting various issues.

We’re looking for someone collaborative, client-focused, and passionate about helping people get timely access to care. You should be able to work independently and manage daily tasks with urgency.

Required shift: Monday–Friday, 9:30 a.m.–6:00 p.m. PT

Responsibilities
• Serve as the billing liaison between clients and the company, resolving inquiries by phone and email while meeting productivity expectations
• Follow up on returned claims and handle other billing tasks
• Keep clients updated on billing and payment information
• Work with internal billing teams and customer success to resolve client cases
• Troubleshoot account issues and work with the provider team to ensure clients can use their health plan benefits
• Partner with technical teams to identify bugs and enhance the client and provider experience
• Ability to work scheduled shifts and holidays

Qualifications
• At least 1 year of customer service experience in healthcare billing
• Healthcare or medical billing experience is a plus
• Experience in medical billing tasks such as bank reconciliation, payment posting, and patient billing; ability to read EOBs is helpful
• Familiarity with Zendesk, Salesforce, or JIRA is a plus
• Strong attention to detail
• Excellent written and verbal communication skills

Compensation: $26.25 per hour

Pay and Benefits
The expected hourly rate for this full‑time Client Support Specialist – Billing role is $26.25. Actual placement depends on factors such as skills, experience, and location.

Lyra’s compensation package includes more than the base hourly rate, with potential discretionary restricted stock units, comprehensive health and dental benefits, retirement plans, and possible discretionary bonuses.

Lyra’s benefits include:
• Comprehensive health coverage (medical, dental, vision, FSA/HSA, life, and disability)
• Coverage for gender‑affirming surgery
• Access to Lyra’s coaching and therapy services for you and eligible dependents
• Equity through discretionary restricted stock units
• Generous paid time off, including vacation, sick days, and holidays
• Paid parental bonding leave for all parents
• 401(k) and retirement benefits
• Well‑being programs and perks: fertility and family‑building support, maternity program, discount marketplace, pet insurance, financial tools, UberEats stipend, legal services, monthly tech stipend
• Year‑round perks, celebrations, and surprise gifts

Lyra is an Equal Opportunity Employer and does not discriminate based on legally protected characteristics.

By applying, you acknowledge that your personal information will be processed in accordance with Lyra Health’s Workforce Privacy Notice. Lyra may collect personal details—including name, contact information, employment history, and optional sensitive information such as race or sexual orientation—to evaluate your qualifications and support diversity initiatives. This data is handled as required by applicable privacy laws, including CPRA and GDPR, and may be accessed, corrected, or deleted in accordance with regional rights and regulations. For privacy‑related requests, contact globaldpo@lyrahealth.com. For full details, see the Workforce Privacy Notice.