Limitless Technology is seeking a **Customer Support Chat Specialist (chat support expert)**—passionate and empathetic—to strengthen our global remote team of freelance support professionals.

In this role, you represent one of the world’s most recognized gaming brands. You’ll work alongside hundreds of like-minded teammates and use your skills to help others enjoy fast, smooth, uninterrupted experiences through quick, clear, friendly chat support. You’ll answer questions, resolve problems, and make every customer conversation feel effortless.

– Fully remote, freelance role paid hourly
– Shifts available Monday to Friday, between 09:00 and 18:30 UTC
– Hourly pay: US$5–20 depending on your location, plus extra incentives based on quality and volume
– Choose your own shifts
– To remain on the team, you must average at least 20 hours per week and complete 100+ chat interactions
– As demand grows, we’ll expand coverage to more regions and may offer 24/7 shift options for greater scheduling flexibility

This position is ideal for someone who enjoys assisting product users and values control over their own schedule.

**Key responsibilities**
– Respond to customer questions via chat, troubleshoot issues, and guide customers to the right solutions
– Deliver accurate, high-quality support that meets service standards and reflects the brand’s tone and values
– Escalate complex cases to specialized teams when necessary
– Maintain clear, consistent notes for every interaction
– Keep up with product updates, service information, and policies to provide well-informed support
– Share feedback on recurring issues to improve the overall customer experience

**What you bring**
– Proven customer support experience, ideally via chat or digital support
– Excellent written English, with strong spelling and grammar
– Confidence working with multiple tools and systems at the same time
– Strong attention to detail, empathy, and problem-solving skills
– Reliable internet access and a personal computer
– Flexibility to work various shifts, including evenings or weekends if required
– Any additional client-specific requirements, such as a valid PSN ID active for at least 1 year, 8+ hours of gameplay per month, and no community bans within the last 12 months
– At least one 64-bit Windows 11 device (Mac and Chromebooks will be supported soon)

**Why Limitless**
At Limitless Technology, we connect global brands with talented freelance specialists who deliver exceptional customer experiences. You’ll join an innovative platform that enables independent work while supporting some of the most exciting companies in the world.

Apply now and help transform customer support—flexible, empowering, and genuinely human.