Dogs, cats, budgies and everything in between – pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia’s top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

The opportunity

Pet parents across Australia have come to love Pet Circle for a lot of reasons. One reason is our incredible range of products, the largest pet supplies range in Australia. The second reason is they can trust our specialist knowledge to give them all the information they need to buy the right things for their furry friends.

As part of the Merchandising team, you’ll be integral to building on those reasons why our customers love us. Our range will multiply in size, and our specialist knowledge will only get stronger. You’ll be directly responsible for ensuring that our customers are provided with accurate, informative and engaging information as they navigate our website.

What you’ll be doing

• Work directly with our Category operations Team Lead and suppliers to prepare products to go-live in our backend system
• Actively manage our product pages to adhere to our “perfect product page” standards, including imagery, setting e-comm attributes, and product information
• Absorb and action feedback directly from our customer service, vet, and operations teams to continuously improve the onsite presentation of our products
• Continuously refresh all product content to ensure it is current, accurate, relevant and aligned with digital merchandising and content strategy
• Report any bugs or anomalies to our product team to ensure prompt resolution
• Identify gaps in our product range that meet customer needs and provide recommendations to Category Managers
• Maintain a strong understanding of our key competitors onsite changes and implications on merchandising

The ideal toolbox

• Intuitive and practical approach to understanding how things work; you’re resourceful, curious and are driven to find answers and solutions
• Continuous improvement mindset, proactively improving the customer experience before issues arise
• Strong computer skills having worked with Excel (pivot tables and VLookUps), Gmail and other online software platforms (any exposure to web development / graphic design would be an advantage)
• Comfort in working directly with external suppliers and maintaining professional relationships
• Work effectively in a team environment and being comfortable with feedback
• Demonstrate the ability to work under pressure, prioritise and multitask
• Self motivated
• Exceptional attention to detail

Juicy Perks

• Heaps of development opportunities – stretch projects, focus groups & secondments
• Pawrental leave and wellbeing leave

Role Location

Our Philippines team are highly autonomous and empowered to do their best work remotely – so you will be working from your home office. You should have a good home office set-up and a reliable internet connection.

Why Join?

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry – it’s pretty exciting stuff. Here’s what we stand for:

We’re better together

We operate with humble hearts and hungry minds

Pets matter; so pets and pet parents always have a seat at our table

We’re instinctively curious. Always

Belong at Pet Circle

Our unique perspectives and expertise is our superpower – we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.